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Customer and trading manager - online

Weymouth
Sainsbury
Trading manager
Posted: 9 July
Offer description

What you’ll be doing:

* Plan and coordinate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
* Be a visible leader, engaging and coaching a large team of shoppers and drivers to provide a seamless and safe shopping experience for all customers, both online and in-store.
* Collaborate with other managers to enhance the overall shopping experience in the store.
* Manage people effectively, including performance management, conducting disciplinary actions, and ensuring accurate scheduling and pay.

Our online teams typically work early mornings, with picking activities usually from 04:00 to 08:00.

What makes a great online manager:

* Experience in line management within a fast-paced operational environment.
* Exceptional customer service skills and ability to coach a team to deliver the same.
* Ability to meet KPIs and performance indicators.
* Experience handling disciplinary, performance, or employee relations issues.
* Leadership skills to operate independently in the absence of senior management.

Working for us has great rewards

Salary depends on experience, store size, complexity, and location. We also offer a range of benefits, including:

* 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% on Fridays and Saturdays at Sainsbury’s and on paydays at Argos.
* An annual bonus scheme based on performance.
* Free food and hot drinks in all stores.
* Generous holiday entitlement, maternity, and paternity leave.
* Matching 4-7.5% pension contributions.
* Sainsbury’s share scheme for investment at discounted rates.
* Wellbeing support, including emotional, legal, and financial advice.
* Colleague networks for support and development.
* Cycle to Work scheme for bikes and cycling equipment.
* Special offers on gym memberships, holidays, retail vouchers, and more.

An inclusive place to work and shop:

We are committed to being an inclusive retailer, supporting colleagues through various resources, networks, and development opportunities. We celebrate diversity and aim to create a welcoming environment for all. For more information about our inclusivity initiatives, please visit here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Leading in our stores:

Our management teams are the driving force behind our business, leading with boldness, passion, and opportunity. They empower teams to excel daily, ensuring product availability, safety, and seamless operations—making work rewarding for colleagues and shopping a superior experience for customers. This is how we bring our purpose to life, one impactful action at a time.

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