Job Description
Have you worked in hotel reception or reservations and are looking for your next opportunity in luxury hospitality?
The Opportunity
Our client, a luxury hospitality business in the Highlands, is seeking an experienced Receptionist to join their team. This is not a traditional front desk role and would suit someone with previous hotel reception, reservations or hospitality administration experience who is confident managing guest bookings, enquiries and administrative processes within a fast paced environment.
Key Responsibilities
Act as the first point of contact for guest enquiries via telephone, email and online platforms
Manage accommodation bookings and reservations, ensuring all information is recorded accurately
Provide a warm, professional and personalised service to guests at every stage of their journey
Build strong relationships with guests, travel agents and external booking partners
Assist with guest requests, special arrangements and pre-arrival planning
Support occupancy and revenue targets through effective booking management and upselling opportunities
Liaise with operational teams to ensure seamless guest arrivals and departures
Maintain accurate records and ensure booking systems are kept fully up to date
Requirements
Previous experience working within a hotel reception, reservations, guest services or hospitality administration role
Experience managing bookings and guest enquiries
Strong administrative and organisational skills with excellent attention to detail
Confident using booking systems, Microsoft Office, and computer-based systems
Professional communication skills, both written and verbal
What's on Offer
Salary:£25,000 - £32,000 per annum, depending on experience
Working Pattern:45 hours per week, typically 09:00 - 18:00, including weekends
Benefits:Ongoing training and development opportunities
Career Development:Genuine opportunities for progression within a growing hospitality business and opportunity to be part of a friendly, ambitious team focused on delivering exceptional guest experiences
About You
Friendly, professional, and customer focused
Highly organised with excellent attention to detail
Positive, proactive and solutions oriented
Confident communicating with guests, colleagues and external partners
Passionate about delivering outstanding service and creating memorable guest experiences
How to apply
For any questions ahead of applying, contact Lauren
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