Customer Services Agent I - Maternity Cover
Join to apply for the Customer Services Agent I - Maternity Cover role at Ecolab.
Overview
Join Ecolab’s call centre in Caerphilly and become part of a dynamic team that values their work and colleagues. As a Customer Service Agent, use your energy and social skills to partner with customers, helping them maximize benefits from Ecolab’s products. Our team aims to exceed objectives and enhance customer satisfaction.
What’s In It For You
* Flexible, non-traditional work hours to suit your schedule.
* Recognition for meeting goals and opportunities for advancement.
* Development of professional business skills.
* Employment with a stable, global Fortune 500 company.
* Comprehensive benefits starting from day one.
Responsibilities
* Handle 60-100 inbound calls daily.
* Make outbound calls based on volume.
* Apply strong problem-solving and interpersonal skills.
* Respond promptly and courteously to all calls.
* Maintain knowledge of products, accounts, and systems.
* Accurately document calls and assist customers with orders and requests.
* Develop technical proficiency to support customers and field staff with dispenser systems.
Position Details
* This is a maternity cover role.
* Candidate must reside in Caerphilly or nearby.
* Working hours: 8 am – 6 pm on a shift rota.
* Salary: £25,000 plus attractive benefits and bonus opportunities.
Minimum Qualifications
* High school diploma or equivalent.
* Proficiency in Microsoft Office Suite.
* Experience with Customer Service software.
* No sponsorship available.
Preferred Qualifications
* Bachelor’s degree or in progress.
* Typing speed of at least 25 words per minute.
* Professional interaction skills and ability to work independently.
* Experience with multi-line phone systems.
* Strong problem-solving and communication skills.
* Dependability and ability to prioritize.
* Knowledge of SAP is a plus.
Our Commitment
We value diversity and inclusion, ensuring fair treatment and equal opportunity for all applicants and employees regardless of race, religion, gender, or other protected characteristics. We aim to create an environment where everyone can grow and succeed.
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