Resident Liaison Officer (RLO)
Location: Canterbury, Kent - Scattered Housing Projects - Various Sites
Salary: £30,000 - £35,000 (DOE) + £5,000 Travel/Car Allowance
Contract: Full-Time, Permanent
About the Company
We're proud to be partnering with a leading national property services contractor that has been delivering excellence in building repairs, maintenance, and improvement works for over 30 years.
Still family‑run, the company has built an outstanding reputation for providing high‑quality service and forming long‑term partnerships with some of the UK's largest clients across multiple property sectors.
Their work spans four key divisions:
* Social Housing Repairs & Maintenance
* Commercial Office Fit‑Out
* Heritage Preservation
* Public Sector Maintenance
The Role
We are seeking a Resident Liaison Officer (RLO) to join the team delivering projects under the Social Housing Decarbonisation Fund (SHDF). You'll play a vital role in maintaining excellent communication between residents, site teams and clients throughout the project lifecycle.
This programme focuses on improving the energy efficiency of social housing properties, including:
* Loft Insulation
* Ventilation Upgrades
* Window Replacements
* M&E System Upgrades
* Cavity and Solid Wall Insulation
You'll initially be working across a mix of houses and flats, followed by a further two years of ongoing works under the same scheme.
Key Responsibilities
* Act as the main point of contact for residents before, during and after works.
* Coordinate appointments, surveys and access for contractors.
* Address resident queries and resolve issues in a professional and empathetic manner.
* Ensure residents are informed of project timelines, progress and any potential disruptions.
* Support the site team to deliver a smooth, resident‑focused service.
About You
* Previous experience as an RLO, Resident Liaison Officer or Tenant Liaison Officer within the social housing or property maintenance sector.
* Excellent communication and organisational skills.
* Strong customer service ethos and ability to manage sensitive situations.
* Full UK driving licence and willingness to travel between sites.
Benefits
* Competitive salary of £30,000 – £35,000 (DOE) + £5,000 car/travel allowance
* Long‑term, stable position within a reputable and growing company
* Supportive, family‑run business culture with genuine progression opportunities
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