Role Overview
Awesome people are crucial to making our awesome clubs run smoothly. Working alongside the Leisure Club Manager, you'll keep our clubs running like a well‑oiled machine. It's your job to keep both our members happy through efficient fitness processes and a dedication to customer excellence, and to ensure you're getting the very best out of the people around you.
Responsibilities
* Manage the team of dedicated freelance group exercise staff to ensure we have the best individuals delivering our amazing classes.
* Lead by example, understanding what makes a gym floor great, and motivate teams to push boundaries with vibrant classes, amazing personal training and by upskilling the team in cutting‑edge technology such as Myzone and Mywellness. Provide opportunities to join high‑calibre training programs from Les Mills, Hiit Company, Zumba and others.
* Stay super organised, multi‑task to tackle all key fitness areas, from coaching members on the gym floor to managing a fantastic group exercise timetable.
* Sustain a working environment that supports the company's objective of consistently delivering excellent standards of service and exceeding customer expectations.
* Operate cost control measures without compromising quality of service.
* Ensure the department operates at optimum efficiency with the required number of trained fitness staff, meeting business needs and statutory health & safety requirements.
* Assist members and prospective members in a friendly, courteous and professional manner. Monitor member and guest satisfaction using reflective feedback, and, in the absence of the Leisure Club Manager, deal with complaints or problems politely and resolve them.
* Passionately help others perform to their maximum potential, whether a member is determined to smash their goals or a team member is carving out a solid career in the fast‑paced fitness industry.
Benefits
* Complimentary Health and Wellness Membership at your home club for you and a family member or friend worth £1,500 a year.
* Discount on all overnight stays at Village Hotels, starting from £35 per night with a friend and an excellent breakfast.
* Friends and Family discounted stays from £49 including breakfast.
* 50% discount on food and drink purchased on or off shift at any Village Hotel Pub & Grill.
* 30% discount on and off shift in our Village Hotel Starbucks stores.
* Excellent training and development including our Rising Stars and Talent Academy programmes.
* Exciting mobile gaming training platform for cross‑hotel training opportunities.
* Discounts and cashback offers on many high‑street brands and supermarkets.
* Well‑being and healthcare benefits and monthly well‑being programmes to support mental health.
* Mental Health first aiders and up to 2 mental health days per year.
* Financial wellbeing support and salary drawdown via Wagestream.
* Access to the Employee Assistance Programme for support and counselling.
* Flexible working hours.
* Fun, supportive and inclusive work environment with regular team events.
* Excellent reward and recognition incentive schemes.
* Anniversary rewards for key milestones of service.
* Electric car salary sacrifice scheme.
* Birthday off guaranteed.
* Discounted health cash plan and sick pay insurance.
* Host of BIG People Days to celebrate, reward and recognise employees and local communities.
* Enhanced maternity and paternity benefits and pay.
* Company pension scheme.
* Life insurance.
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