Vanrath are recruiting for a Casual Receptionist on behalf of a large public sector company in Larne on a temporary basis. What's in it for you? Casual as and when Temporary Scale 3 £13.69ph Overview To provide a courteous and efficient reception service to the general public and to provide routine clerical assistance to the Office Administrator. What you'll do Provide a courteous, efficient and effective reception service in line with the Centre's objective of providing quality service to customers. Implement emergency procedures, medical, fire alarm, pool alarm etc, in accordance with the Centre's Normal Operating Procedures (NOP's) and Emergency Action Plans (EAP's) Control and monitor lighting for various areas within the Centre. Operate computerised bookings and point of sale system and issue relevant tickets to users for both centres. Ensure authorisation of issued refunds and complementary vouchers when required. Amalgamate, balance and verify daily facilities cash, cheques, visa etc and complete appropriate documentation in accordance with standard procedures. Check, prepare and make up till floats in accordance with centre procedures. Provide details of all centres activities and facilities. Control ticket sales for special events for Council wide facilities, posting tickets to customers when necessary. Have a sound knowledge of the Council wide services and provide information on same. Operate switchboard promptly answering incoming calls in line with centre procedure, amending the voicemail message as required. Operate the centres public address system effectively in accordance with Reception procedure. Maintain a high level of Customer Care including taking ownership of customer queries and complaints ensuring any unresolved issues are forwarded to the Office Administrator. Receipt of lost property, including receipt and special care of valuables in line with lost property procedure. Processing of switch and credit card transactions in line with Best Practice. Receipt and safe return of deposits for equipment hire - party c.d.'s footballs etc. Follow the centre's Policy regarding the safe use of swimming pools, issue of session - bands and call-out of customers from the swimming pools, monitoring numbers in accordance with the centre's Access Policy. Control the entry of non-payers and undesirables in line with child protection policy, including supervision of public at reception and operation of disabled barriers and service call alarm. Record the entry of visitors/contractors entering and leaving the building in line with centre's Emergency Action Plan, issuing all visitors with STLC visitor's badges. Ensure all customers details are kept in a safe environment (Data Protection) Deal with/forward all enquiries regarding all centre based courses, classes and activity schemes. About you Applicants must: GCSE Maths and English Language (Grade C or above) OR equivalent 1 year's relevant administrative experience. Six months clerical experience in a customer focused environment Or as an alternative candidate who do not possess the required educational qualifications but who can demonstrate 4 years' relevant experience in a similar role may be considered. It is essential that applicants hold a qualification that demonstrates competent word processing/database skills, and the ability to carry out broader computing tasks using other software packages. Alternatively, if no qualification is held, applicants must have at least one year's experience using Microsoft Office and related applications, particularly Word and Excel. e.g. RSA/OCR Stage II Typewriting/Word Processing/ECDL/IT or similar qualifications. IND04 To apply today contact Leanne Garrett in the strictest confidence. Skills: reception customer service