Location: Cardiff - hybrid minimum 2 days in office About LexisNexis Risk Solutions LexisNexis Risk Solutions is a trusted partner in risk assessment. Our Business Services vertical offers solutions that help businesses of all sizes drive revenue growth, maximize operational efficiencies, and improve customer experience. We address challenges in Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management. About Our Team Our Cardiff-based team provides consumer support for Crediva, Consumer Rights, and UK Insurance. As the first point of contact for our customers, we play a critical role in creating a positive first impression. We manage data queries and requests under GDPR, ensuring all queries are ticketed, investigated, and escalated as needed. Our team coordinates with multiple key stakeholders daily, driving change and enhancing our ways of working. About the Role As a Consumer Support Advisor, you will be an essential member of our team, working with diverse technologies and disciplines. You will thrive in a friendly environment and benefit from our investment in staff. Responsibilities Deliver excellent service across various customer channels (telephony, email, live chat). Manage the lifecycle of all requests, ensuring satisfactory resolution within SLA. Collaborate with colleagues and act as a liaison to ensure necessary actions are taken and updates provided. Develop detailed process and procedural documentation. Acquire product knowledge to understand how our customers use our products and services. Proactively identify process and procedure improvements. Build strong relationships with other business units and teams, including Data Protection, Insurance, and Customer Support. Requirements Excellent customer service skills and a passion for relationship building. Strong communication skills, both written and verbal. Attention to detail and strong problem-solving abilities. Experience working towards targets and meeting strict deadlines and service level agreements. Understanding of GDPR obligations, Consumer Duty, and other regulatory requirements. Strong organizational skills. Ability to stay calm under pressure and demonstrate empathy. Experience in the Regulated Services industry. Previous administrative role experience. Familiarity with task management tools such as JIRA. Experience handling and resolving escalated support queries. Learn more about the LexisNexis Risk team and how we work (https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000) We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here (https://www.relx.com/careers/join-us/benefits) to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.