The post holder will provide a comprehensive service to the Trust with a focus to facilitate effective and timely discharge of patients no longer requiring acute care. The post holder will provide a single point of contact for the management of bed availability and allocation within ward. The role requires a consistent and coordinated approach to the operational management of patient flow, with an emphasis on maintaining an on‑going and "real time" understanding of the ward's current and predicted capacity position and the timely and well‑planned discharge process. The post holder is required to work collaboratively with the multidisciplinary team internal and external to the organisation.
Responsibilities
* Support the ward manager and ward coordinator in maintaining patient flow.
* Maintain the e‑track system to reflect current discharge plans and bed availability.
* Liaise with the duty manager when a bed becomes available.
* Attend whiteboard rounds, identify required actions, and actively manage agreed discharge plans for patients expected to discharge within the next three days.
* Keep whiteboards and e‑track information up to date.
* Arrange or photocopy notes for patient transfer where necessary.
* Assist in completing discharge checklists to ensure accurate discharge planning.
* Follow up with doctors for completion of discharge letters and deliver TTOs if required.
* Expedite diagnostic requests and raise any delays to the appropriate person.
* Coordinate discharge plans with patients and carers, ensuring they understand all requirements.
* Liaise with Transfer of Care teams and other clinical specialties to reduce delays.
* Use IT systems to secure and record timely and accurate data relevant to the role.
* Coordinate admissions and transfers within wards, and external transfers to other organisations.
Required Attributes
* High organisational skills and ability to multi‑task and change priorities quickly.
* Capacity to plan and prioritise work independently.
* Ability to think ahead and judge task order.
* Cooperative approach as part of a multidisciplinary team.
* Calm, logical mind under pressure in a busy environment.
* Accurate and speedy data capture and recording on hospital computer systems.
* Maintenance of confidentiality and encouragement of seeking advice when in doubt.
* Ability to work under considerable pressure due to volume of external and internal users.
Additional Information
Priority will be given to colleagues identified as at risk through the Trust's redeployment process.
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