About Cambridge School Of Visual & Performing Arts (csvpa)
Cambridge School of Visual and Performing Arts (CSVPA) is one of the UKs leading providers of Art & Design, Drama and Music pathway and higher education programmes. Since 1985, CSVPA has been a specialist arts foundation school, and over time has grown its portfolio to include undergraduate degrees and a masters preparation programme. Our unique and personalised approach to creative learning has given students the opportunity to develop their skills, build their confidence and progress onto some of the most prestigious Art & Design schools, music conservatoires and world-renowned drama schools.
CSVPA is part of CATS Global Schools, a leading education group committed to inspiring the next generation of world shapers.
The group brings together 16 institutions that provide students around the globe with the education they need to develop real-life skills for the future. Our dedicated team of pioneering, persevering people, including teachers and welfare specialists, work together to create a positive environment so that every student achieves their full potential.
Job Overview
As part of the IT Services department, the primary objective of this role is to deliver a high-quality support service in the CSVPA School. This is principally a customer facing role working within the local school as well as the wider community, therefore, excellent interpersonal skills and a focus on quality customer service are essential. Technicians will typically operate as part of the larger team and will be expected to operate independently for level 1 and 2 support calls and BAU activities within the support service. The expected working hours will be defined in the contract, however, for guidance it will be 08:30-17:00. The role will be reporting to the Director of Business Operations at CSVPA School.
For a full list of responsibilities, please refer to the job description.
PERSON SPECIFICATION
Demonstrable Experience
A keen interest in IT with a willingness to learn
Enthusiasm A positive attitude is required.
Strong communication skills, both written and verbal.
Ability to work both independently and as part of a team.
Excellent interpersonal abilities.
Pragmatic and flexible in approach.
Attention to detail.
Honest, open and inclusive personal style.
Professional, resilient and calm under pressure.
A commitment to ownership, solution-finding, and going the extra
Essential Requirements
Strong office 365 (Exchange) admin knowledge, especially teams, SharePoint and Entra ID
Ability to understand integrations of student management systems to IT systems
Ability to remain calm and find resolutions in a critical situation for the school i.e. exam situations
Ability to manage and support multiple sites around Cambridge
Work with infrastructure team providing detailed information of the issues to resolve issues effectively and quickly
Be able to liaise and plan changes with 3rd party suppliers
Be able to support both students and staff due to 1:1 device deployment
Proactive vs reactive strong customer service skills and ability to support end-users effectively.
Experience with MFD printers
Benefits
Cycle to work Scheme
Tech Scheme
Car Scheme
Free flu vaccine through Healthshield
Free eye tests
Financial wellbeing support via WageStream
Employee Assistance Programme
Group income protection
GP24: GP Access for all
Health Cash Plan
Death in Service
Long service awards
Employee referral scheme
Enhanced Maternity and Paternity pay
About Cats Global Schools (cgs)
CATS Global Schools is a leading education group committed to inspiring the next generation of world shapers. With a history dating back to 1899, but a focus on the future, our group brings together 16 institutions comprising independent boarding schools, an Arts University College, English language schools and a variety of summer programmes in the UK, US, Canada, and China.
Each year, we provide 18,000 students around the globe with the education they need to develop real-life skills for the future. We are dedicated to academic excellence and our students benefit from our well-developed links to over 40 top global universities.
We create a positive learning environment where every student is empowered to make a contribution to shape their world. This is made possible because of the commitment of our pioneering, persevering people who do the very best for our students.
OUR COMMITMENT TO INCLUSION AND DIVERSITY
We are committed to diversity, inclusion and belonging. Building on our core values Pioneering, Persevering, People We pledge to deliver a series of events, guest speakers and focus groups to make CATS Global Schools and employer of choice for all.
SAFEGUARDING
CGS is dedicated to safeguarding and promoting the welfare and well-being of children and young people. As such, appointment is subject to the satisfactory completion of safer recruitment employment checks in line with KCSIE guidelines. This will include satisfactory references, enhanced DBS from the Disclosures and Barring Service and, where applicable, any international equivalent being obtained. Shortlisted candidates will be subject to online checks which may include social media.
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