This job is with Capgemini, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
About the job you’re considering
We are seeking an experienced Business Relationship Director to join Capgemini’s Cloud Infrastructure Services (CIS) business, supporting a large, complex client environment.
This is a senior, client-facing leadership role operating within a SIAM (Service Integration & Management) ecosystem, where you will act as the primary interface between client business units and a multi-supplier delivery landscape.
The role combines elements of Client Partner, Account Executive, and Service Engagement leadership, with a strong focus on executive stakeholder management, service representation, and commercial growth, rather than hands-on operational delivery
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
Your role
As the senior face of service delivery to a key client business unit, you will:Own and manage the end-to-end relationship with senior business stakeholders, including C-suite engagementRepresent the full service ecosystem across multiple suppliers, ensuring alignment to business prioritiesAct as the voice of the business into the SIAM function, translating demand into effective service outcomesProvide oversight of service performance, including communication of major incidents and business impact (non-operational role)Identify and shape commercial opportunities and service improvements across the accountNavigate and influence a complex, multi-vendor environment, ensuring effective collaboration across suppliersDrive continuous improvement and innovation, enhancing overall service quality and customer experienceEnsure effective service reporting, financial oversight, and governance alignment.
Context
Operating within a large-scale, multi-supplier IT services environment
Part of a structured delivery organisation including senior BRM leadership and business unit-aligned roles
Close alignment with account and delivery leadership, with high visibility across senior stakeholders
Focused on business engagement and value realisation, rather than operational service management
Your skills and experience
We are looking for individuals who can operate credibly at executive level within complex IT and business environments.
Essential Experience
* Proven experience within a System Integrator (SI) or Managed Services environment
* Strong track record of executive / C-suite stakeholder engagement
* Experience operating within complex, multi-supplier / SIAM environments
* Ability to represent large-scale service delivery in a strategic, business-facing capacity
* Strong commercial awareness with experience identifying growth and transformation opportunities
Desirable
* Experience working within highly regulated or secure environments (e.g. Defence, Government, Critical National Infrastructure)
* Background from tier-one consultancies / SIs
* Exposure to large-scale enterprise IT services and transformation programmes
Key Skills & Attributes
* Exceptional communication skills and executive presence
* Strong stakeholder management and influencing capability
* Ability to operate with gravitas at CxO level
* Comfortable navigating complex, multi-supplier environments
* Commercially astute with a focus on value creation and growth
* High levels of professionalism and attention to detail
We are a Disability Confident Employer
Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:
* Declare they have a disability, and
* Meet the minimum essential criteria for the role.
Please opt in during the application process.
Your security clearance and pre-employment checks
If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance .
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. You must be a sole UK national.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
Make it real – what does it mean for you?
Flexibility to work your way
You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.
Your wellbeing
You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
Shape your path
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
Shared energy
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.
Why should you consider Capgemini?
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.
About Capgemini
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real | www.capgemini.com