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Product manager - online cx

Welwyn Garden City
Tesco Hungary
Product manager
Posted: 30 June
Offer description

The Product Details Page (PDP) is a critical touchpoint in the customer journey and a key driver of conversion in any digital commerce experience. As a PDP Product Manager, you will be responsible for optimising the content, structure, and functionality of PDPs to maximize engagement, trust, and sales. Your role is essential in ensuring that each page delivers the right information—images, descriptions, pricing, reviews, and technical specs—at the right time, all while aligning with brand standards and user experience best practices. By leveraging data, customer insights, and cross-functional collaboration, you’ll lead initiatives that directly impact performance, drive business growth, and elevate the overall shopping experience.

You will play a key role in a cross-functional squad and will collaborate very closely with Engineering, Design, Research, Analytics, Business and API teams.You will use research outputs, analytics, market and business insights, and multiple experimentation techniques to build a roadmap focused on customer pain points and business opportunities, thus helping us to continuously improve the buying experience for our customers across all of our propositions.

We are looking for a self-driven, motivated & experienced Product Manager to join our strong product team within a fast-paced organisation. You will be making a direct impact to our customers' experience by creating an inspiring, yet simple, shopping trip with innovative features and capabilities.


§Contribute to the product vision, strategy and long-term roadmap for the product and execute it well by constantly managing the stakeholder’s expectations, working through dependencies across multiple products/ teams.

§Accountable for the performance/ adoption of the product and achieving the Outcomes and Key Results (OKRs).

§Understand key user personas, customers & stakeholders for the product and their pain points.

§Understand and demonstrate the features of the product to different audiences within and outside of the immediate team.

§Drive experiments against defined hypotheses, creating robust data-driven decisions on product improvements and their influence on product performance indicators.

§Understands product discovery and can establish minimum viable product (MVP) for any new product/feature, collaborating with user experience (UX) and engineering teams to prototype and validate the MVP.

§Build and prioritise a strategic product backlog.

§Present your product and its capabilities/outcomes to other Tesco Product areas and teams at TESCO

§Effectively document and explain new requirements to the engineering team using user stories with personas and acceptance tests and help the team in breaking down a complex piece of work/ epic into smaller, deliverable chunks of value that can be delivered faster.

§Steer sprint/ release planning sessions by working with the engineering counterparts to plan sprints/ releases that deliver maximum business value in least effort.

§Prioritise coordinate and communicate the resolution of live product issues independently.


* Product Management experience within an Online CX area
* Proven track record of owning a product backlog, developing and executing product backlogs to achieve committed Outcomes & Key Results (OKRs)
* Experience in hypothesis building, experiments and A/B Testing to roll out product improvements.
* Understanding and experience of User Experience (UX) driven product developments.
* Ability to work independently.

Nice to have

·Product Management experience within the PDP / Technology area

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Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.
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