Job Description
If you're a travel industry professional looking for an opportunity to move away from sales and into a support/administration role, we have the perfect opportunity for you!\n\nJoining our client’s growing travel team as an Online Booking Administrator, you'll work as part of a team to ensure that any online bookings which may fail as a result of any technical or supplier led issues are quickly and efficiently identified, resolved, processed and administered in order to maximise sales.\n\nAttention to detail is key and you’ll facilitate and process customer payments securely ensuring all information obtained, inputted, and verified is accurate at all times. You’ll strive to deliver exceptional customer service representing our client’s successful travel brands. Ultimately, your aim is to drive repeat custom by providing outstanding service and building strong rapport.\n\nIn return, our client can offer a competitive salary of up to £26,260 plus commission & excellent travel industry benefits, so for more information, please contact us today for a confidential chat, or apply online.\n\nPlease note - this role can be fully homebased.\n\nRole of Online Travel Booking Administrator:\n\n * Identifying failure issues and reporting through to the correct internal channels\n\n * Utilising multiple supplier systems in order to re-book customers holidays\n\n * Process customer payments securely and accurately\n\n * Loading accurately into our back-office system\n\n * Continuously working towards and exceed booking targets\n\n * Ensuring all information obtained, inputted, and verified is accurate at all times\n\n * Striving to deliver exceptional customer service\n\nSkills required for the role:\n\n * Customer service / sales or admin experience from within the travel industry - essential\n\n * Great attention to detail and accuracy\n\n * Experience of working in a fast-paced environment\n\n * Knowledge of supplier websites\n\n * Computer competent to book holidays swiftly and efficiently\n\n * Proficient in packaging multiple products together\n\nIf you’re interested in learning more about this Online Travel Booking Administrator role, please press the apply online button now!\n\nNot for you?
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