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Duty Manager at Shelby & Co, Birmingham Airport
Pay Rate: £13.80 per hour + additional incentives. Earn an extra £1.20 per hour for hours worked between midnight and 6 AM, bringing your rate to £15.00 per hour. Additionally, share in tips & service charges up to £600 per month!
Shift Pattern: Full Time (40 hrs), 5 days out of 7, between 3 am and 10 pm, working flexibly over weekdays, weekends, Bank & Public Holidays.
* Successful candidates will need to provide references for the last 5 years and undergo a Criminal Record Check in line with Airport Security Regulations.
* Applicants must be 18 years or over to perform certain tasks or work on specific shifts.
If you're passionate about food and travel, you've come to the right place. We are the global food travel experts, offering something delicious for everyone—whether you're flying, taking a train, or just passing by.
Join our dynamic team as a Duty Manager! Lead by example in a fast-paced environment, driving excellence in customer service. We seek motivated leaders passionate about fostering success. If you thrive in a challenging yet rewarding atmosphere, this role is your next step towards career fulfillment!
WHY JOIN SSP AS A DUTY MANAGER?
At SSP, we offer more than jobs; we provide career opportunities with a host of benefits:
* Staff parking while on shifts.
* 75% discount on your meal while on shift.
* Employee Discounts: Up to 50% off, including 20% off alcoholic beverages, at various SSP brands across the UK.
* Friends and Family App: 20% discount across our catering units (T&C apply).
* Continuous Growth: Access to award-winning training, apprenticeships, and development programs, including the Duty Manager Development Programme and Chef Academy.
* Help@Hand App: Offers shopping discounts, GP appointments, a 24/7 helpline, and financial and wellbeing support.
* Health and Wellbeing Support: Retail Trust, flexible working, and family-friendly leave.
* Financial Support: Pension plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, and competitive pay rates.
AS A DUTY MANAGER, YOU’LL:
* Have at least 1 year of experience as a supervisor or duty manager in hospitality.
* Create a clean, welcoming atmosphere that exceeds customer expectations, continuously improving service.
* Guide and support colleagues, maintaining a safe working environment and acting as the go-to person for daily queries.
* Oversee opening and closing procedures, ensuring operational excellence and proper documentation.
* Focus on operational efficiency, monitor unit performance, and promote improvements.
* Recognize and celebrate exceptional service, leading by example and fostering inclusivity and motivation.
* Build strong relationships, communicate effectively, and make thoughtful decisions to ensure team success and customer satisfaction.
Feel like you belong at SSP? Apply now and start an exciting new chapter!
SSP is proud to be an equal opportunity employer, committed to recruiting and retaining talented individuals from diverse backgrounds, skills, and perspectives.
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