PrincipalOfficer-RepairsLeadtheresponsiverepairsteam,maximisingtheproductivityofin-houselabour,andmanageexternalcontractorstodeliverahigh-qualityrepairsservice.
?LeadtheBusinessSupportTeamtosupportdeliveryofahigh-qualityrepairsandvoidsservice.
?WorkcloselywithcolleaguesacrosstheCouncilincludingthoseinvoids,tenancy
management,andthewiderrepairsandinvestmentteam,monitoringallrepairs,from
identificationtocompletion.
?Managedisrepairclaimsandcustomercomplaints.
?Proactivelyidentifyopportunitiestoimproveperformanceandimplementagreed
initiativestosupportthefastandefficientprogressionandcompletionofrepairs.
?Deliverahighqualityandsaferepairsservice,achievingcompliancewithregulatoryand
locallysetstandardsandahighlevelofcustomersatisfaction.
?Produceandanalysemanagementandperformanceinformation,andcustomerinsightto
identifyanddeliverimprovements.
?Leadmeetings,andsupporteffectivecommunicationbetweeninternaldepartments,
colleagues,andcontractors,tosupportthefastandefficientprogressionandcompletion
ofrepairs.
?ProvidecoverintheabsenceofthePrincipalOfficer-Voids.
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COREREQUIREMENTS
?ChampionstheVisionandValuesofCharnwoodBoroughCouncilandworkswith
membersandstafffromacrosstheorganisationinthebestinterestsoftheresidentsofthe
boroughandtheCouncil.
?Responsibleformanagingtheoperationalperformanceoftheserviceareaofresponsibility
...