Dovecotes Tenant Management Organisation wish, to appoint an experienced generic housing officer to join the busy neighbourhood team on a permanent basis (6 month probation period). As a tenant led organisation we work with our tenants to provide an enhanced service. This is a varied, hands-on role supporting residents across our estate. You will be responsible for tenancy and estate management, providing support to tenants, and ensuring neighbourhood remain safe and well-maintained. Key Responsibilities Manage a caseload of tenancies, ensuring compliance with tenancy agreements and housing policies Respond to and resolve tenant queries, complaints, and issues Conduct home visits, tenancy audits, and property inspections Support residents with issues around rent arrears, anti-social behaviour, and safeguarding concerns Work closely with internal teams and external partners to deliver effective support services Maintain accurate records and documentation using the housing management system Ensure prompt follow-up and action on all tenancy-related issues. Experience in a housing role or similar customer-facing environment Strong understanding of tenancy management, housing regulations, and good practice Confident communicator with excellent problem-solving and organisational skills Able to work independently and manage a varied workload under pressure Proficient in IT systems and housing management software A full UK driving licence and access to a vehicle (desirable) To apply for this position please send your CV to Sarah.Reay@dovecotes tmo.com