We’re working with a well‑established UK technology business that designs, supplies, and supports advanced on‑vehicle hardware and software systems used in operationally critical environments. They are looking to add a senior, hands‑on technical support specialist to their team.
This role is ideal for someone who enjoys being the technical authority — owning complex issues, supporting engineers and customers.
The role
You will take end‑to‑end ownership of technical support cases, acting as the escalation point for complex hardware and system issues. The role is a mix of remote support, documentation and training, hands‑on testing.
You’ll work closely with field engineers, customers, and internal technical teams to diagnose faults, support new customer onboarding, and improve first‑time fix rates through better guidance, training, and processes.
What we’re looking for
Required
* Hands‑on experience in a technical electronics or hardware support role
* Strong fault‑finding and root‑cause analysis skills
* Experience supporting customers or field engineers in a technical environment
* Clear and confident communicator, both written and verbal
* Comfortable working independently and managing multiple priorities
Desirable
* Experience with IP CCTV or video management systems
* Exposure to 4G/5G routers, networking, or telematics hardware
* Background in field service engineering or technical training
* Familiarity with ticketing/helpdesk systems and support KPIs
* Interest or experience with AI edge devices (e.g. GPU/NPU‑based hardware)
Position
Technical Support Manager (Hardware)
Location
Nottingham
Salary
£40,000 – £55,000 per annum, depending on experience
Sponsorship
Not available
Keywords
Hardware support, electronics, CCTV, networking, telematics, field service
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