Date Posted: 11 November 2025
Pay: £35,000 per year
Location: In-person, United Kingdom
Reporting To: Area Manager
Job Overview
We are seeking an experienced and passionate Service Manager to lead and develop a high-quality, person-centred supported living service for adults with learning disabilities and other needs. This role involves managing a dedicated team, ensuring compliance with CQC standards, and maintaining a culture that promotes independence, dignity, and wellbeing.
Key Responsibilities
Service Management
* Deliver a flexible, person-centred, and high-quality service for adults with learning disabilities and other needs.
* Support the development of Magic Life’s Supported Living services in line with organisational improvement plans.
* Ensure services are compliant with regulatory, contractual, and organisational requirements.
* Effectively manage service budgets as directed by the Director of Operations.
* Act as the service lead for safeguarding, health and safety, and CQC registration when required.
Staff Management
* Lead and motivate staff teams to deliver outstanding care and support.
* Recruit, supervise, and develop staff through training, supervisions, and team meetings.
* Promote a positive, person-centred, and empowering work culture.
* Ensure staff performance and conduct meet required standards through effective performance management.
* Maintain up-to-date knowledge and share best practice within the team.
Care & Support
* Ensure service users are supported to achieve their goals and maintain independence.
* Promote active involvement of service users, families, and advocates in decision-making.
* Ensure care and support plans are person-centred, up-to-date, and regularly reviewed.
* Oversee safe management of medication, health needs, and service users’ finances.
* Ensure effective safeguarding measures are in place and that all concerns are reported appropriately.
Project Administration
* Maintain quality standards and compliance with Magic Life and external regulators.
* Ensure robust health and safety practices and a high standard of working environment.
* Promote and manage customer feedback, including investigating and resolving complaints.
* Contribute to service evaluation, monitoring, and improvement processes.
* Support budget management and ensure accurate financial record‑keeping.
Partnership Working
* Build and maintain strong relationships with stakeholders, professionals, and partner agencies.
* Represent Magic Life positively in the community and inter‑agency forums.
* Promote involvement of service users and families in service development.
Job Specification
* Experience in care provision at a level reflecting the responsibilities of the role.
* Strong understanding of the needs of people with learning disabilities.
* Good literacy, numeracy, and computer skills.
* Knowledge of CQC fundamental standards and care regulations.
* Experience supervising and supporting staff.
* Administrative and organisational skills.
* Excellent communication and presentation abilities.
* Experience as a CQC Registered Manager.
* QCF Level 5 in Health and Social Care Management or equivalent.
* Professional care or management qualification.
* Experience supporting people with Behaviours of Concern.
* Reliable and committed.
* Strong team leadership and collaboration skills.
* Excellent communication and time management.
* Calm, patient, and adaptable under pressure.
* Empathetic and understanding approach.
* Sound understanding of care principles.
* Flexible and proactive.
* Strong leadership and problem‑solving abilities.
Additional Information
* Job Type: Full-time, Contract, Permanent
* Licence/Certification: Full UK Driver’s Licence (required)
* Work Authorisation: Must have the right to work in the UK
* Application Question: Are you able to work full-time without a sponsorship VISA?
About Magic Life
Magic Life provides high-quality supported living services that empower adults with learning disabilities, autism, and complex needs to live fulfilling, independent lives. We are committed to person-centred care, professional development, and continuous improvement across all our services.
Call our team on 020 8826 4348 to arrange an assessment.
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