Van Service Manager - City West Country Ltd (Taunton) Location: Taunton Job Type: Full Time, Permanent Salary: £50,000.00 per annum Hours: Monday to Friday 08:00 – 18:00 with a 1 hour lunch break We’re seeking a motivated and customer-focused Service Manager to lead our Light Commercial Vehicle (LCV/Van) Service Department in Taunton. This pivotal leadership role is responsible for driving operational excellence, maximising profitability, and delivering an outstanding customer experience that reflects City West Country Ltd’s high standards — while representing prestigious brands such as Mercedes-Benz. Here's what you'll enjoy: Employee Car Scheme 25 days’ holiday bank holidays Scottish Widows salary sacrifice pension scheme Life assurance 1 x basic salary Comprehensive training and support Employee Assistance Programme Aspiring Managers programme for future leaders Cycle to work scheme and eye care vouchers Long Service Awards to celebrate your milestones Access to our exclusive Benefits Hub – discounts on big brands About the Role: As a Van Service Manager, you’ll oversee the day-to-day running of the department, manage budgets, ensure compliance with manufacturer standards, and motivate your team to exceed service targets and KPIs. Key Responsibilities: Lead and develop the Service Department to achieve business and financial goals. Drive performance of the front-of-house team to meet budget and sales targets. Ensure full compliance with Mercedes-Benz franchise standards and Service Level Agreements (SLAs). Monitor and report on service KPIs, customer satisfaction, and business performance. Manage customer relationships, ensuring clear communication and swift resolution of any issues or complaints. Maintain and improve customer retention through proactive engagement and excellent service delivery. Lead, coach, and develop your team through regular performance reviews and training. What We’re Looking For: We’re looking for a confident and motivated professional who thrives in a fast-paced, customer-driven environment. You’ll have a strong understanding of service operations, commercial vehicles, and customer satisfaction metrics. Proven experience in a Service Management role within the motor industry. Demonstrated success in a customer-focused environment. Strong technical or product knowledge of commercial vehicles. Excellent leadership, communication, and organisational skills. Proficient in administration and IT systems Ability to commute/relocate: Taunton: reliably commute or plan to relocate before starting work We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.