What's In It For You?
* Tronc paid monthly
* 29 days holiday including bank holidays (pro rata)
* Regular team events and appreciation days
* Free team meals
* Uniform provided
* Awards of Excellence recognition
* Discount on Spa treatments and products
* 25% discount on all Food & Beverage
* Length of service gifts
* Team referral scheme
* Health cash plan
* Team rate at our Iconic Luxury Hotels
* Friends and Family rate at our Iconic Luxury Hotels
* Employee assistance programme
* and so much more.
Aim of the role
The purpose of this role is to support the ownership and ensure the well-being of all guests during their time at the hotel, maintain a high level of host presence throughout and ensure the overall smooth running of the Front of House areas at all times when on duty.
Responsibilities:
* To take ownership and pride in ensuring the welfare of all Front Office staff, completing appraisals, rotas and training in the absence of the Front of House Manager.
* To take support and develop the Front Office team & ensure that Front Office is correctly staffed and trained to meet the business demands and ensure that team members can perform their duties to the standard required by the hotel.
* Ensure that the Front Office department is kept informed of all guest activity for their arrival, stay and departure and of any special requirements or changes pertaining to reservations, groups, Private Events, packages and promotions.
* To take ownership for the short and long term planning and the management of the hotels Front Office operations and Chelsea Townhouse's Food and Beverage offering.
* To attend HOD, BEO and Finance meetings and be familiar with monthly revenue budgets and targets.
* To be passionate and confident in the well-being, satisfaction and comfort of all guests within the limits of the department and to establish a highly personalised style of service and attention to guests.
* To take pride and ownership of the smooth running and efficient organisation of the Front Desk and Food and Beverage in line with established procedures and standards.
AMRT1_UKCT