We’re partnering with a global alternative investment firm that’s expanding its Application Support capability for the Macro trading business. This team ensures a stable, resilient production environment, enabling investment professionals to operate with confidence while driving improvements across incident response and application reliability. You’ll be stepping into a high-impact leadership role with a mandate to shape processes, strengthen communication channels, and elevate how trading systems are supported across the business. What You’ll Be Doing Lead the build-out of the application support function for Macro trading Act as the senior escalation point for complex incidents and outages Manage communications with end-users, traders, and senior technology stakeholders Oversee onboarding workflows including access management, setup, and user limits Train and mentor team members; maintain and improve documentation Review and enhance support processes, driving automation and consistency Partner with tech teams and users to define and deliver project plans Manage day-to-day team operations, including reporting on incident/request metrics What You’ll Bring 5 years’ application support experience in financial services Strong SQL and scripting capability Hands-on Unix experience Proven ability to manage major outage communication and drive incident resolution Knowledge of order management workflows Strong stakeholder management and communication This is an opportunity to take ownership of a critical support function and work closely with global investment and technology teams.