At Neptune, great design sits at the heart of everything we do. It shapes the homes we create, the experiences we offer our customers, and the way our teams work together.
We're looking for a Kitchen & Design Training Specialist to join our Design Services team - someone who not only understands exceptional kitchen and home design, but who is equally passionate about developing others.
Working closely with our Design Services Training Lead, you'll play a key role in shaping how our designers learn, grow and deliver for our customers. With a primary focus on kitchen design, you'll support training across our stores, Design Services team and the wider business - ensuring every designer feels confident, capable and inspired.
From onboarding new designers to refining how we approach the end-to-end kitchen journey, your work will help elevate both the customer experience and commercial performance.
What you'll be doing
* Supporting the development of training that enhances the full kitchen design journey - from first consultation through to installation
* Coaching teams on how to thoughtfully incorporate furniture and products into design schemes
* Helping to track and improve kitchen sales performance, using insights to guide development and identify opportunities
* Building strong relationships across stores, design teams and leadership
* Supporting onboarding and induction, ensuring new designers feel confident from day one
* Coaching Heads of Design Stores and Design Leads to support new team members through their early months
* Delivering engaging kitchen design training, including monthly inductions and new training initiatives
* Creating a culture of shared learning, where best practice and design expertise are openly exchanged
Who we are looking for
You'll bring a strong foundation in kitchen and home design, along with a natural ability to coach and develop others. You're someone who leads by example, communicates with clarity and care, and understands how thoughtful design translates into meaningful customer experiences. You will have at least experience in kitchen design, ideally with some coaching or training responsibility and a strong understanding of space planning, furnishings and interior styling.
It's important that you have solid experience with CAD software and technical design and the ability to build trusted relationships across teams. You will also have confidence in guiding others with strong communication skills, including the ability to give clear, constructive feedback and using software such as Excel, PowerPoint and Word to create training materials and track
performance. An added bonus would be experience in designing and delivering training programmes (1:1, group, in-person or virtual) and familiarity with e-learning platforms or digital training tools. You'll need a full UK driving licence and happy to travel, as this role in based at our Support Office in Swindon and also visiting stores across out network. This role is a permanent, full time position, working 40 hours per week Monday to Friday.
If you're passionate about design and equally motivated by developing others, we'd love to hear from you.
Benefits we can offer you
* Generous Holiday Allowance
* Life Assurance
* Company sick pay
* Purchased Annual Leave Scheme
* Enhanced maternity and paternity leave
* Cycle to work scheme
* Generous new item and outlet discounts
* Discounted gym membership
* Competitive salary
* Perkbox: Wellbeing Hub and Retail Discounts Portal
* Your birthday day off
* Day off if you become a Grandparent
* Two paid volunteer days a year
* A week off to celebrate a life event
* Refer a friend scheme
* Long service holiday allowance increase
* Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real.
We are a growing business that encourages our people to grow with us. Neptune's goal is to ensure we have a diverse and inclusive work environment, where all of our employees have equal access to opportunities and everyone's voices are heard.
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we're perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We're also respected for their commitment to craft and quality. Put simply, we make things we're proud of, and that are designed to last a lifetime.
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