About The Role
At Alzheimer’s Society, we believe no one should face dementia alone. Every conversation, every visit and every small moment of reassurance can make a real difference. We are looking for a warm, thoughtful and organised Dementia Adviser to join our supportive team in North Cumbria working 21 hours per week, on a fixed term contract for 2 years. You will work closely with people living with dementia and those who care about them, providing ongoing support. You will listen carefully, understand what matters most to each person and offer guidance that helps them feel steadier and more confident as their situation changes. Your days will be varied and meaningful, visiting someone at home, offering calm reassurance over the phone, or working closely with other professionals to make sure the right support is in place. You will manage your own caseload and keep clear, accurate records while always seeing the person behind the paperwork.
About you
* An understanding of dementia, or a willingness to learn about the experiences of people living with dementia and those who care for them.
* Experience providing information, guidance, advice or emotional support – this could be from health, social care, community, voluntary, customer service or other people-focused roles.
* The ability to listen and communicate, building trust and rapport with people from a wide range of backgrounds.
* Ability to manage workload effectively, balancing competing priorities.
* Confidence using IT systems to maintain accurate and confidential records.
* A compassionate, non-judgemental and person-centred approach, with respect for diversity and individual lived experiences.
* The ability to travel independently across North Cumbria and wider on occasions.
* The confidence and ability to communicate with a wide range of people, adapting your approach to ensure understanding. You will be required to speak publicly at events about dementia, delivering information and signposting people to further resources and networks.
Key Responsibilities
* Build supportive, trusting relationships with people living with dementia and their carers, recognising and respecting individual needs and circumstances.
* Provide personalised information, advice and emotional support that reflects each person’s culture, background, values and preferences.
* Deliver support through home visits, telephone contact and partnership work with other professionals.
* Participate in the duty rota, ensuring enquiries and requests for information are handled promptly, sensitively and equitably.
* Manage a defined caseload, maintaining accurate, respectful and confidential records.
* Signpost and connect individuals to appropriate local services and community networks, reducing isolation and increasing access to support.
* Work collaboratively within a supportive team environment, contributing to reflective practice and continuous improvement.
Interviews for this role have been provisionally scheduled to take place on Teams on 2 June 2026.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer’s Society. We want everyone we work with, as a colleague, volunteer, supporter or someone we support, to feel included and that they belong at Alzheimer’s Society.
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