> Description Employer description: Bromsgrove District and Redditch Borough Councils are neighbouring authorities with big ambitions, but each has their own distinct aims, political priorities, customer needs, demographics and commitment to equality and diversity. Responsibilities: Provide technical problem resolution in response to customer calls/change requests received via the Service Desk. Problems could be either hardware or software related. Provide first line fault resolution for all ICT users. Install new and relocated ICT equipment at sites as directed. Undertake routine support, maintenance and troubleshooting of all hardware and software connected to the corporate network inline with agreed procedures. Undertake performance monitoring of all hardware and software connected to the corporate network inline with agreed procedures. Working with the ICT Technician to ensure the ICT inventory is kept current and is updated inline with agreed standards. Provide support to users of the dial-in / remote access services. Undertake fault finding and fault resolution within agreed timescales. Ensuring customers are kept informed of the status of their fault calls so they are aware of progress towards resolution. Assist in the design, planning, installation, maintenance and smooth operation of PCs and peripherals. Provide support and maintenance of desktop applications, in particular the Microsoft Office suite and Microsoft Exchange. Entry requirements: 3 GCSEs (or equivalent) at grades 4 (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3 (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37 hours per week. Benefits: Generous pension scheme. Flexible working environment. 24 days leave (29 with 5 years service). Save ££ on car, tech, and bicycle costs. Special retail, leisure, and healthcare offers. Free employee support service. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!