Internal Job Title: Tenancy Specialist Officer (Internal Job Title)
Hours: 35 hours per week, Monday-Friday
Salary: £32,936 to £41,170 per annum plus Car Allowance of £2,329 per annum (salary offered dependent on experience)
Location: Dartford, Kent (agile working, offering flexibility between office and home)
Contract: Permanent
Are you passionate about supporting communities, truly want to make a difference to people's lives and have experience in dealing with complex tenancy issues?
Are you an excellent communicator, self-motivated with experience supporting individuals and families affected by domestic abuse and associated housing-related challenges?
We’re excited to be recruiting a proactive and dedicated Tenancy Specialist Officer to join our team. In this role, you’ll act as a specialist, focusing mainly on domestic abuse, but may also deal with some anti-social behaviour (ASB) and tenancy fraud cases when required.
We’re avid supporters of agile working and you’ll be provided with a laptop, tablet and phone in order to work flexibly between your home, our schemes and our office in Dartford.
What we’re looking for?
You’ll manage complex and sensitive cases, providing excellent service and acting as a key point of contact for customers. Working closely with colleagues, you’ll ensure a consistent and effective approach to tenancy management, helping to improve outcomes and customer satisfaction with a particular emphasis on supporting customers affected by domestic abuse.
To succeed, you’ll need a strong understanding of domestic abuse legislation and knowledge of tenancy law and ASB. You should have experience handling complex tenancy issues and be confident using both legal and non-legal remedies. Knowledge of court processes and safeguarding practices is essential.
This role requires flexibility, including occasional work outside normal office hours, and access to transport for site visits and court attendance.
For more information please take a look at the job description: tenancy-specialist-officer.pdf
To apply:
Complete our application form in full via our careers website. As we use anonymous recruitment and do not accept CVs, it’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.
Who are we?
We provide homes across London, Sussex, Kent and Essex. Our financial strength puts us in a good position to rise to challenges and plan for the future.Our purpose is to “open doors to better lives for our customers”. We thrive to be customer pioneers; providing a great customer experience.
We’re proud to have been recognised as one of ‘The Sunday Times Best Places to Work’ 2025, based on feedback from our colleagues.
Why join us?
Come and make a difference, grow your career, join a great team and take on new challenges.
In return, you’ll receive:
Excellent benefits. For more info, check out our employee benefits video here:Our employee benefits: what we can offer you (youtube.com)
Want to know more about Moat?
Check out our social media feeds!
LinkedIn: @moathomes
Facebook: Moat Homes
If this sounds like the role for you, apply by 11pm on Thursday 21 August 2025 and be part of something bigger!
Interview Date: Interviews will take place in person on Thursday 28 August 2025 at Mariner House, Dartford.
Please note this role is exempt under the Rehabilitation of Offenders Act (1974) which means that if you are successful, we will have to obtain a disclosure and barring service check before confirming the offer of employment with you.
We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application!
If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk.
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