We are PXC, the UK’s largest provider of wholesale connectivity. Our vision is to be the UK’s 1 wholesale platform, a one-stop shop provider of connectivity, voice, cloud and security underpinned by the UK’s most robust, secure, resilient and reliable network. Born from the combination of Virtual1 and TalkTalk’s wholesale services and national network business, we operate across our 3 core sites (Salford, London and Skopje, North Macedonia). Our mission is clear, to be the UK’s best company to work for and best to work with. We believe this success is driven by the power of our employees. We empower our people to become true experts in their field who embody our values every day: we care; we challenge; we commit. About the Role Our team in provisioning is made up of over 200 people working tirelessly to keep the UK connected. We deliver connectivity that affects the lives of most people in the UK, for example we connect Supermarkets, Coffee shops, Health centres and GP surgeries to ensure they can serve their customers and the community. Due to the critical nature of our work, we are a passionate bunch of people who always strive to put the customer first in our mission to be “Easy to do Business With”. Our strategy is to grow high margin data and fibre broadband services to Partner, Carrier & Service Integrator channels. This role is accountable for circa 31 suppliers who play a critical role in the delivery of services across the product portfolio, from simple broadband to complex ethernet services. This role is pivotal to the success of PXC and the delivery function and will be involved in shaping the future of connectivity in both B2B2C & B2B2C markets, as we move to new products and services as part of the industry switch to full fibre connectivity. Key Responsibilities Manage the day-to-day relationship with provisioning third parties and internal provisioning teams, on tasks such as performance issues, invoicing support, stock control and budget management. Own and manage supplier performance reviews in weekly and monthly meetings, you’ll support the operational delivery teams ensuring supplier SLA and KPIs are maintained. Attend industry forums and working groups, whilst sharing industry briefings and performance updates with provisioning teams, as well as identify performance trends and facilitate change in the supply chain. Defining service improvement plans alongside suppliers and impact teams to drive industry-leading service levels. Manage OSP working agreements covering all new requests, in-flight changes and renewals. Work with our suppliers to help shape our service offering, including the identification of new products and services that will make it easier for our customers to do business with us. What Will Make You Successful in This Role? Essential : Relationship Building Strong Organisational Skills Pro-active Can-Do Attitude Desirable: Stakeholder Management Reporting and Presentational Skills How we look after our employees Our brand new “PXC Flex” benefit launched in January 2025, which includes Flex30, an additional 30 hours* of leave every year for you to use how you wish Our hybrid working policy offers you flexibility to work from home as well as connecting with your colleagues in one of our accessible and collaborative office spaces A starting holiday allowance of 25 days* holiday and up to 10 extra days* leave via our holiday purchase scheme Free private healthcare for all employees, competitive pension scheme and the opportunity to earn bonus Free broadband for all employees plus gifts for major life events such as marriages and births Flexible salary sacrifice scheme including dental, gym plus a huge range of shopping and leisure discounts so you can save even more cash A range of inclusive employee networks to help integrate employees into life at PXC (* Days and hours are based on a full-time employee’s working pattern and leave is pro-rated for part-time employee) A t PXC, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself. We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.