Overview
Search our opportunities to find your fit. Apply now. Job no: 111089. Work type: Permanent Part Time. Location: Kirkintilloch. Categories: Customer Service.
Business Unit: Branch Network
Salary Range: £25,250 per annum DOE + Benefits
Location: Kirkintilloch
Contract Type: Permanent, Part Time - 28 Hours
Our Team
Our Customer Consultants are the face and voice of Virgin Money and have fun whilst delivering a heartfelt service to customers daily. Our Kirkintilloch branch has an opportunity in their team for you to join and think big. If you have a genuine passion for helping others face to face and over the phone, this opportunity could be what you’re looking for!
What you’ll be doing
* Welcoming our customers to the Branch.
* Helping customers use digital services, educating them on the benefits of digital and guiding them through the process.
* Resolving any queries customers may have with their banking.
* Having great conversations to understand customer needs and using knowledge of our products and services to find the best solution.
* Working with colleagues across our Branches and Digital Experience Centre so customers always have the right person to speak to, whether in person or by telephone.
* Being an ambassador for Virgin Money, showcasing our work and engaging with the local community through events.
We need you to have
* Some experience or a passion for working in a customer service environment and a desire to deliver brilliant service.
* Insatiable curiosity to ask questions and offer the best solutions.
* Great communication skills with the ability to engage and build rapport with different personalities.
* A flexible and positive approach to meet customer needs and business demands.
* Genuine enthusiasm to work with your team to achieve goals in a timely manner.
* A keen interest in digital and a desire to stay up to date with technology trends.
It’s a bonus if you have (but not essential)
* Knowledge of banking products.
* Working knowledge of Microsoft Office applications.
Red Hot Rewards
* 25 days holiday per year, increasing to 30, with option to buy more.
* Private medical insurance
* A highly competitive pension to help you build retirement savings
* Access to an annual performance-related bonus
* Training and development to help you progress your career
* A flexible benefits scheme with a great selection of additional benefits
* Life assurance for you and your loved ones
* Up to 2 days of paid volunteering per year
If we receive a lot of interest, we may close the advert early. Please submit your applications as soon as possible.
Virgin Money is part of the Nationwide group, the UK's first full-service mutual bank. Banking but fairer, more rewarding and for the good of society. You’ll be part of an organisation positioned to make a difference to customers, communities and broader society.
Be yourself at Virgin Money
We celebrate everyone. We have fun, think big, and include each other in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to an inclusive culture where colleagues feel safe and heard.
As a Disability Confident Leader, we’re committed to removing obstacles to inclusion. If you need reasonable adjustments or support making your application, contact our Talent Acquisition team at careers@virginmoney.com
Please note: If we receive a high volume of eligible applications, we may prioritise candidates whose skills and experience most closely align with the role, while ensuring fair consideration for all applicants.
Legal and application process
Advertised: 21 Jan 2026 GMT Standard Time
Applications close: 04 Feb 2026 GMT Standard Time
We’re in the process of bringing Virgin Money and Nationwide together which, subject to Court approval, will happen on 2 April 2026. Your employment may transfer automatically to Nationwide when this occurs. You’ll need the right to work in the UK, and successful applicants will undergo pre-employment checks including credit and criminal record checks, and references (up to six years for regulatory roles).
#J-18808-Ljbffr