Job Description Regional Leadership. Operational Performance. Customer Excellence. Are you a
senior operational - change & transformation leader
with experience in engineering services, lift, construction or a related technical industry? Liftec Express - a leading independent provider of lift maintenance, repair and modernisation services - is looking for a
Head of Service Operations (London & Southeast)
to lead one of its most critical regions. This is a
high-impact leadership role
responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You'll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business.
The Role at a Glance Head of Service Operations (Service & Repairs) Dartford, Kent - covering London & Southeast. Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension Full Time.
Company:
Pioneer of the British lift industry. Formerly part of global brand Otis - now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation.
Pedigree:
Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities.
Culture:
Safety, Ethics & Quality Focused
The Opportunity This is a pivotal role leading Liftec Express' service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture.
Responsibilities Operational Leadership & Delivery
Lead the safe delivery of lift maintenance and repair services across the region
Ensure service delivery meets contractual commitments and customer expectations
Drive operational efficiency through planning, scheduling and resource allocation
Implement and monitor service processes and KPIs including productivity and response times
Commercial & P&L Ownership
Take full responsibility for regional P&L performance
Deliver revenue, margin, profitability and cash targets
Identify opportunities to grow the service portfolio and expand customer relationships
Customer & Stakeholder Management
Build strong relationships with key customers, consultants and stakeholders
Act as escalation point for operational and service-related issues
Ensure high levels of customer satisfaction and long-term retention
Leadership & Team Development
Lead, coach and develop Service Delivery Managers, Repair Managers and engineers
Build and maintain a high-performing, accountable culture
Drive engagement, performance and continuous improvement across teams
Compliance, Safety & Governance
Maintain the highest EH&S standards across all operations
Ensure compliance with regulations, industry standards and company policies
Support cross-functional and regional initiatives across the business
About You You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry.
You will likely have
Proven experience in a senior operational leadership role
Strong track record of improving operational performance and profitability
Experience managing P&L and delivering commercial targets
Ability to build relationships with major clients and senior stakeholders
Experience leading and developing high-performing teams
Strong organisational skills with high levels of ownership and accountability
Excellent communication skills across technical and non-technical audiences
Confidence handling escalations and complex operational challenges
Commercial awareness with the ability to identify growth opportunities
Experience within a transforming, scaling or turnaround business environment would be highly beneficial.
Behaviours & Values
Open-minded and inquisitive - embraces continuous improvement
Extreme ownership - takes accountability for results and solutions
Customer centric - prioritises long-term relationships and service excellence
Honesty and integrity - acts with transparency and professionalism
Doing the basics brilliantly - focuses on safety, discipline and consistent execution
Benefits
Pension - Aviva
Car allowance
Holiday - 25 days plus bank holidays
Employee Assistance Programme
Death in Service - 3 x Salary
Employee Referral Scheme
Discounts Platform
Enhanced family policies
Why Join Liftec Express?
Senior leadership role with full operational and commercial ownership
Opportunity to lead a key region within a growing PE-backed business
Strong focus on operational excellence, safety and customer sat
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