Overview
The Credit Controller Assistant will support the Credit Controllers within the Income Team to provide a full sales ledger and debt collection service for their assigned areas. The role involves delivering a high-quality customer service to students and other external bodies and contributes to cash flow management.
Responsibilities
* Assist in providing a full sales ledger and debt collection service for Schools and departments, including checking and maintaining accurate customer information in SITS and liaising with Student Records and School contacts as necessary.
* Process Payment Plans and recurring card payments; work through debtor lists, chase overdue balances using appropriate scripts, record outcomes, and take action to progress accounts.
* Manage the Income Team phone lines and inbox, respond to basic student enquiries, forward complex queries to the relevant team/individual, and maintain an organised mailbox.
* Process sponsorship forms, complete tax form requests, raise proforma invoices, assist with Post Graduate Loans, and support the investigation and resolution of student queries recorded on the sales ledger.
* Liaise with Schools and Departments to provide accurate information on outstanding balances, assist with student registration, and support colleagues in resolving queries from Student Records.
* Undertake other reasonable duties within the scope of the role, working professionally, cooperatively, and flexibly.
Qualifications and Skills
* Professional and numerate with experience in credit control or finance and a proven track record of delivering excellent customer service in a fast-paced environment.
* Strong communication, organisational, and time management skills; proficiency in MS Office and Outlook; ability to work independently.
* A degree or equivalent professional experience; knowledge of technical accounting or finance systems; experience in Higher Education; commitment to personal development are desirable.
* A strong customer focus and professional approach are essential.
About City St George's, University of London
City St George's is the University of business, practice and the professions, bringing together expertise from City, University of London and St George's, University of London. The university supports students to pursue their career and personal ambitions, with research at the frontier of practice and a positive impact on the world.
Contract and Eligibility
Please note: This role is only open to redeployees at City St George's. Applications from individuals who are not redeployees will not be considered. To apply, quote the job reference number and job title in your email and send your CV and cover letter to recruitmentcoordinators@city.ac.uk, demonstrating how you meet the essential criteria outlined in the person specification. Closing date for applications: 14 September 11:59 pm. Interviews are scheduled for 16 September; the selection process will involve an interview.
Rewards and Diversity
City St George's offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development. City St George's, University of London is committed to promoting equality, diversity and inclusion in all activities, processes, and culture for staff, students and visitors. We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation, and socio-economic background. The university operates a guaranteed interview scheme for disabled applicants. Where a hybrid working arrangement can be accommodated, it is expected that colleagues will spend the majority of their usual working time on campus each week; specific details will be discussed and agreed with the successful candidate. The default place of work is City St George's premises; a hybrid arrangement may be available as agreed.
#J-18808-Ljbffr