Introduction Why BallyCara? When you join BallyCara, you’re joining more than a workplace—you’re becoming part of a values-led community built on relationships, respect, and purpose. We support you to do meaningful work while growing in a way that suits you. BallyCara is an established charitable organisation that offers a wellness-focused lifestyle for our clients to facilitate independent living, health, and happiness. At BallyCara, you will belong to a welcoming and inclusive community where your individual strengths and interests are embraced and are the key driver to everything that we create together. We will empower you with flexibility, autonomy and coaching to allow you to make a meaningful difference, whilst supporting you in your career and personal journey. We inspire healthy and happy living through our SONA® (Happiness) values and enhance our employee's wellness through the following employee benefits: Emotional Wellness: Enhance your happiness. Enjoy a wellness day off each year to take on your birthday, for your family, or just for you because you are worth it. Physical Wellness: Improve your health and wellbeing with a fitness allowance for remedial massage, outdoor wellness gear, yoga, pilates, swimming, or gym plus access to an online fitness portal LIFT Fitness! Professional Wellness: Enhance your career with two days of paid study leave combined with yearly study assistance! Financial Wellness: Access not-for-profit salary packaging up to $18,550, receive 17.5% annual leave loading, and up to $1,892 per annum in financial discounts from our TELUS Health EAP and wellbeing portal! Description About the Role BallyCara is a values-driven, not-for-profit organisation passionate about inspiring healthy and happy living across generations. We’re proud of the relationships we build and the care we deliver — and we’re looking for a Customer Service Officer (Rostering/Scheduling) to join our Scarborough-based team on a full-time, permanent basis. This is a full-time permanent role, Monday to Friday 8:30am – 4:30pm located on our amazing Scarborough site. Reporting to the Service Scheduling Coordinator, you’ll play a key role in supporting the smooth delivery of BallyCara services by providing exceptional customer service and coordinating effective staff scheduling. Your responsibilities will include: Delivering warm, professional, and responsive customer service to clients and staff Coordinating staff schedules and maintaining accurate, efficient rosters Managing shared inboxes and liaising with multiple teams to ensure timely service delivery Identifying opportunities to improve scheduling processes and efficiencies Representing BallyCara’s values and client-centred approach in every interaction Skills And Experiences About You You’re organised, approachable, and confident communicating with a wide range of people. You enjoy working as part of a team, take pride in your work, and bring empathy and professionalism to every interaction. You’ll bring: Good experience in rostering or scheduling, ideally within aged care, home care, or a health setting A qualification in Human Services, Business, or Administration (Cert III minimum; Diploma highly regarded) Strong administrative, organisational, and time-management skills Excellent problem solver Confidence working across shared inboxes and multiple IT systems A genuine interest in supporting older people to live well and independently A proactive, positive attitude and the ability to adapt in a busy environment Experience in Support at Home, HomeCare and CHSP will be highly desirable Role Requirements Satisfactory police check (or willingness to obtain through BallyCara) Right to work in Australia COVID and Influenza vaccinations highly recommended What We Offer Full-time, permanent employment A supportive and values-driven workplace culture The opportunity to do meaningful work that makes a real difference A welcoming team that truly lives BallyCara’s SONA® (Happiness) values Ready to Join BallyCara? If you’re looking for a role where your contribution is valued and your work has purpose, we’d love to hear from you. Please note: Applications must be submitted via our recruitment portal. Applications received through external agencies or alternative channels will not be accepted. Only shortlisted candidates will be contacted. We sincerely thank you for your interest in working with BallyCara and for taking the time to apply.