The role of Retail Sales Associate is key in delivering an exceptional, premium customer experience within a flagship environment. As a brand ambassador, you will drive sales through expert product knowledge, storytelling, and outstanding service, ensuring every customer interaction reflects the standards of the 47 brand.
Working as part of a high-performing team, you will contribute to a dynamic, fast-paced store environment, supporting key launches, events, and maintaining best-in-class visual and operational standards.
You will play a key role in driving commercial performance through exceptional customer engagement, conversion, UPT, ATV and loyalty-building behaviours whilst delivering a premium brand experience.
Responsibilities
* Deliver an elevated customer experience, providing personalised service and expert product knowledge to drive sales and brand loyalty.
* Act as a brand ambassador, confidently communicating the 47 story, key collections, and collaborations.
* Consistently meet and exceed individual and store sales targets and KPIs.
* Drive key retail KPI performance including Conversion, ATV, UPT and Sales Per Hour.
* Identify add-on selling and cross-selling opportunities through effective customer engagement.
* Support the execution of product launches, campaigns, and in-store activations in line with flagship standards.
* Maintain exceptional visual merchandising standards, ensuring the store always reflects brand guidelines.
* Ensure high standards of store presentation, cleanliness, and organisation across all areas.
* Replenish stock in line with business guidelines, ensuring availability of key styles and sizes.
* Process transactions accurately and efficiently, including cash handling and banking procedures where required.
* Support stock control processes, including deliveries, transfers, cycle counts, and stock takes.
* Support omnichannel initiatives including Click & Collect and digital customer journeys where applicable.
* Capture customer insights and feedback to support trading and merchandising decisions.
* Contribute to store profitability through effective stock management and loss prevention.
* Work collaboratively with the wider team to maintain a positive and productive store environment.
* Attend and actively participate in training sessions, team briefings and development opportunities.
* Adhere to all company policies, including health & safety and security procedures.
Knowledge, Skills, Abilities and Behaviours
Through experience, you must be able to demonstrate acquired skill and measurable success in:
* Strong understanding of customer service excellence and sales techniques.
* Experience working with retail systems and POS technology.
* Proven ability to work towards and achieve sales targets.
* Confident communicator with excellent interpersonal skills.
* Strong organisational skills and attention to detail.
* Commercial awareness and understanding of key retail KPIs.
* Ability to build genuine customer relationships that drive repeat business.
* Knowledge of consumer trends, competitor activity and the wider retail landscape.
* Adaptable and comfortable working in a fast-paced flagship environment.
* Flexible availability, including weekends and peak trading periods.
* Values diversity and contributes to an inclusive environment.
* Ability to stand for extended periods.
* Ability to move and replenish stock safely.
* Ability to occasionally lift and move merchandise in line with company guidelines.
Education, and Experience
* GCSEs (or equivalent) in English and Mathematics preferred.
* Further education qualifications desirable but not essential.
* Commitment to ongoing learning and development through company training programmes.
* One or more years of customer service and/or retail experience preferred.
* Demonstrable passion for the 47 brand, product, and consumer.
* Ability to perform basic numerical calculations.
* Strong verbal and written English communication skills.
* Ability to accomplish multiple tasks in a fast-paced environment.
* Ability to work effectively within a team-oriented environment.
Please note that this role is fixed term for 6 months