Overview
Better places, thriving communities. Mitie is the UK's leading facilities management and professional services company, working with a large, diverse blue-chip customer base including banks, retailers, hospitals, schools and government offices. Mitie has over 77,000 employees and multiple office locations across the country.
Where
Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY
Hours
42 hrs per week, 4 on 4 off shift pattern, 7am - 7pm (days only)
Salary
£12.68 per hour
What is in it for you?
* A competitive salary
* A friendly and supportive team
* Training, career development & progression
* Overtime opportunities
* A great selection of benefits including online GP services, cycle to work scheme, MiDeals, death in service, share options and discounts for shopping, cinema, holidays, etc.
* Free on-site parking
Main Duties
* Managing alerts coming from high value vehicles and communicating them to owners.
* Managing incoming and outgoing telephone calls to clients.
* Utilising software to ensure the required compliance standards are met.
* Work as part of a team liaising with different clients nationally.
* Maintaining a high degree of confidentiality and professionalism when handling clients.
* Follow correct procedures for incident reporting and real time monitoring of vehicles.
* Work as part of a team, communicating effectively with team members, others in the business and clients.
* Carry out work in a safe and diligent manner and comply with all Health & Safety policies and procedures.
* Undertake additional duties in line with management requests as required.
* Comply with ISO standards and procedures.
* Meeting individually set KPIs. Stay current with system information, changes, and updates.
* Work on a number of systems unique to the contract (full training will be provided).
What we are looking for
* Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
* Excellent communication skills.
* Ability to work in a fast-paced environment.
* Ability to manage workload to meet team deadlines.
* A willingness to learn and develop and show high level of commitment and professionalism.
* Must have knowledge of Microsoft Office, Outlook, Word, Excel, and PowerPoint.
Experience and qualifications
* Experience in working in a professional office environment, communicating with clients.
* Able to work with autonomy to ensure KPI's can be met.
* Customer service experience including phone calls.
* Essential: Applicants must have a 5-year checkable history and pass a PSNI check as per BS and industry standard.
* Desirable: Flexible working requests from day one of employment.
Additional information
* Our market-leading flexible benefits scheme provides benefits to suit your lifestyle, including a virtual GP for you and household members, Salary Finance options, and a flexible benefits platform (Choices) to tailor benefits.
* MiDeals platform offers high street discounts; cycle-to-work scheme; life cover; save-as-you-earn scheme; Mitie Matching Share Plan.
* Mitie Stars recognition with monthly cash prizes and a potential annual top prize.
* We are committed to inclusive recruitment and accessible processes. If you have a disability or long-term condition and need adjustments during the recruitment process, please let us know.
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.
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