Business Analyst Permanent, Full-time Hybrid (2-3 days in the office) Salary up to £50,000 plus benefits About the role As a Business Analyst within our Product Team, you’ll play a key role in shaping and delivering high quality products and services as we continue our journey towards becoming a digital first, fintech‑led organisation. Working in an Agile environment, you’ll lead end to end analysis across projects and products, balancing technical understanding with strong stakeholder engagement to translate business needs into clear, actionable requirements. Acting as a vital link between the business and technology teams, you’ll help ensure solutions are well designed, user‑focused and aligned with our strategic goals, while driving value and supporting change across the organisation. What you'll be doing Your key responsibilities in this role: Lead the analysis, documentation, and communication of business requirements, collaborating with stakeholders and development teams to drive successful project delivery. Translate business needs into clear, actionable recommendations and process improvements, ensuring alignment with MAB’s vision and Agile methodologies. Produce detailed written and visual documentation, including process maps, to articulate current and future state processes and support change initiatives. Oversee the implementation and evaluation of recommended solutions, supporting teams through change and ensuring benefits are realised and reported. Act as a key liaison between business and technical teams, providing quality assurance, resolving queries, and ensuring requirements are fully addressed throughout the development lifecycle. About You You will have proven experience managing projects through the full lifecycle in a technology environment, ideally within Agile teams. You will be an excellent communicator and relationship-builder, able to translate complex requirements for a range of audiences. Your strengths will include exceptional organisation, analytical skills, and attention to detail, as well as the ability to manage multiple priorities and deadlines. You should be confident with Microsoft Office, have a genuine interest in business and technology, and be adaptable in the face of change. Experience with change management, Confluence, and ADO is highly desirable. Recruitment Process 1st stage: MS Teams interview 2nd stage: In person interview at MAB HQ in Derby What’s In It For You? Private Medical Insurance (Vitality), 25 days annual leave (increasing to 28 with service) plus your birthday off, matched pension contribution (L&G), share save scheme (Equinity), retail discounts, free entertainment tickets, plus much more! ⏰ Flexible working hours with hybrid working for Head Office roles (as agreed with your line manager) A wide range of Learning & Development offers, from 121 coaching to qualification support, helping you to grow and thrive in your career A supportive, inclusive culture with forums you're welcome to join from day 1, using your voice to make MAB an even better place to work Everyone is Welcome At MAB, we value different experiences and perspectives which adds diversity and value to our culture. As an equal opportunities employer, we are committed to creating an environment where everyone feels welcomed, included and heard for who they are. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us. We are committed to reducing barriers in every stage of our recruitment process so everyone feels they can bring their best self when applying for new opportunities at MAB. If you’d like to hear how we can support you by adjusting our process, from application to interview and onboarding, please contact careers@mab.org.uk. Use of AI We recognise that AI tools can be a helpful way to articulate your qualities, skills and experience when applying for roles. It’s important to us, however, that we see the real you throughout the recruitment process. We hire real people, not polished personas! We simply ask that you consider carefully how and where you use AI during your application, so we can hear your own thoughts and meet your authentic self. Please note we are unable to consider candidates requiring visa sponsorship at this moment in time. We won't be accepting speculative CVs from recruitment agencies, with a full PSL in place.