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One Stop - Customer Service Assistant, Thrapston
Client:
Tesco
Location:
Thrapston, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
69d3e2d21ed2
Job Views:
10
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
About the role
At One Stop Stores we aim to serve local shoppers a little better every day. Being a part of the local community, we really can achieve this, but it’s our colleagues in store that bring this to life.
In this role, you will greet and welcome our customers warmly, engaging with them to find out their shopping needs, sell the right products to them, and make their shopping experience a great one.
As well as having brilliant customer service, you’ll also need to be a team player, making sure that your store is always looking great, with the right products on the shelves and fantastic services on offer.
You will need
While being ready to roll up your sleeves and do what’s needed to put our customers at the heart of everything we do, as part of the One Stop & Tesco family, you’ll need to:
* Greet each customer with a warm and friendly welcome
* Listen to and talk with customers to find out what their needs are
* Ensure customers find everything they want
* Be passionate and knowledgeable about our products and services
* Always be in store, on time, smartly dressed, and ready to serve
* Think 25 when serving age-restricted products
* Work as part of a team to complete store duties
* If the store has a post office, you may be required to complete a criminal record check to perform post office duties.
What’s in it for you
At One Stop, we value our colleagues as much as our customers, and this is reflected in the benefits we offer:
* 10% Discount in One Stop
* 10% Discount Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends)
* 20% Discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile, including Colleague Deals to share with friends & family
* 20% off car, pet, and home insurance at Tesco Bank. T&C’s apply
* Discounted eye care through Vision Express
* A range of discounts at Tesco Pharmacy such as 50% off health checks including flu jabs
* Driving Lesson Discount through RED
* Colleague Deals and Discounts for exclusive savings with various retailers, days out, gyms, and more
* Save as you earn scheme annual invitation
* WeCare support service, offering a 24/7 online GP, mental health support, and more at no cost to colleagues
* Annual leave entitlement increases with length of service
* Retirement Savings Plan
* Life Assurance
* Flexible working options including part-time, job shares, phased retirement, and more
One Stop is a subsidiary of the Tesco Group but operates as a separate business, so benefits may differ. We reserve the right to withdraw the vacancy before the closing date if a successful application is received early. We encourage early application.
What you will get from this role
Our Customer Service Assistant roles are vital for supporting our customers and communities and can be very rewarding.
Community Involvement
We are committed to embedding our stores and colleagues within local communities through fundraising, charity support, and food donations, contributing to social causes and supporting charities.
At One Stop, we’re proud to have raised over £10.4 million in the last 10 years and to partner with FareShare and Olio to reduce food waste and donate meals to food banks.
Working here allows you to participate in community support activities, from fundraising to volunteering.
Diversity & Inclusion at One Stop
Everyone is welcome at One Stop. We celebrate diversity and are committed to fair treatment and respect for all colleagues. Our inclusive culture is supported by dedicated colleague networks for Armed Forces, Disability, LGBTQ+, Families and Carers, Race and Ethnicity, and Women’s groups.
We are a Disability Confident employer, committed to non-discrimination and support for colleagues with disabilities.
We foster a learning culture through personal development, apprenticeships, and internal programs like ‘Options’ to support career growth and confidence building.
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7 am to 10 pm, offering a wide range of products and services, including Post Office, Evri Parcelshop, PayPoint, lottery, and vending solutions such as Costa Coffee and Tango Ice Blast.
Please Note
We only recruit individuals who have passed the school leaver’s age. Please check the school leaver’s age for your country.
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