Main area RTT Outsourcing Grade Band 3 Contract 12 months (Fixed Term) Hours Full time - 37.5 hours per week (Monday to Friday) Job ref 390-CORP-BA-0488
Employer Mid and South Essex NHS Foundation Trust Employer type NHS Site Basildon Centre Town Basildon Salary £24,937 Per Annum pro rata Salary period Yearly Closing 06/07/2025 23:59
Outsourcing Coordinator
Band 3
Mid and South Essex NHS Foundation Trust is the onlyacute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.
Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.
We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.
Job overview
This is an exciting opportunity to join Mid and South Essex NHS Foundation Trust to help reduce the COVID-19 backlog of patients requiring treatment. It will be your responsibility to contact patients by telephone to gain their consent for outsourcing to multiple private providers working with the trust to help reduce the COVID-19 backlog of patients requiring treatment.
Your role will include additional duties such as data entry on excel spreadsheets, dealing with queries via email/telephone and collating patient’s notes from trust clinical systems as well as other administrative duties.
Please note: this role does not accommodate working from home and the successful candidate will be required to work from the office on a full-time basis.
Main duties of the job
As our Outsourcing Coordinator you will be the first point of call for all patient/staff enquiries so must be confident in dealing with patients and staff at all levels, be required to phone multiple patients on a daily basis so must have an excellent telephone manner and record patient responses on Excel spreadsheets so must have a good understanding of Microsoft Excel.
You will develop a good understanding of EPR & ERs systems, accurately and appropriately update and maintain EPR records as required, review medical notes on ACP, collate them together and send to private providers and be able to prioritise workload and meet deadlines.
Your role will involve being aware of and follow the Trust Information Governance policies keeping all data secure, undertaking any general administrative duties as necessary,supporting and assisting the RTT Validation Teams if required and tosupport the Service Delivery Manager with any additional tasks if required.
This Job Description is an outline only and may be subject to change according to the needs of the service and in consultation with the post-holder.
Working for our organisation
With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities.
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
Patients will experience improved care as well as fewer delays and cancellations. We are able to provide more once-in-a-lifetime specialist care region-wide. With our new trust size will come more opportunities for development, research, networking and innovation.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Detailed job description and main responsibilities
For full details about this varied and rewarding role, please see attached job description.
Previous applications need not apply.
We look forward to your application
Person specification
Qualifications
Experience
* At least 2 years administrative experience
* Experience with dealing with members of the public
* Some understanding of EPR. Experience should include basic outpatients system and waiting list entries
Skills
* Experience of MS Office
* Good knowledge of Excel
* Guidance Score Knowledge of Lorenzo/Careflow
Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.
Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application
Employer certification / accreditation badges
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