Customer Service Representative – Full-Time Position in Leeds
Conduent Public Sector UK Limited is hiring a full-timeCustomer Service Representative to support a high-volume transportation client. This is a permanent role based in Leeds (LS11 5BD), offering a competitive salary and benefits package. If you’re passionate about delivering excellent customer service and thrive in a fast-paced environment, this opportunity could be the perfect fit.
Job Overview
As a Customer Service Representative, you will handle inbound customer communications via phone, email, and webchat. Your role will involve resolving queries, promoting services, and ensuring a positive customer experience. Flexibility is essential, as the position may involve working across different teams and shift patterns.
Key Responsibilities
* Provide professional customer support across multiple channels
* Identify opportunities to promote additional services
* Resolve customer complaints and inquiries efficiently
* Demonstrate core company values in daily interactions
* Participate in training sessions to enhance performance and knowledge
Candidate Requirements
To succeed in this role, you should have:
* A strong desire to deliver outstanding customer service
* Empathy and professionalism when dealing with challenging situations
* Ability to adapt quickly in a dynamic environment
* Clear understanding of what excellent service looks like
* Positive and professional telephone manner
* Strong verbal and written communication skills
Salary and Shift Details
* Starting salary: £23,809.50, rising to £24,297 after probation
* Weekly hours: 37.5 hours
* Rotational shifts: Monday to Sunday, between 08:00 AM and 8:00 PM
* Weekend shifts required on an alternating basis
Benefits Package
Conduent offers a comprehensive benefits package, including:
* 29 days paid holiday (inclusive of bank holidays)
* Company pension scheme
* Life assurance and dental insurance
* Free eye tests
* Access to apprenticeship programmes
* On-site parking (subject to availability)
* Convenient location: 10–15 minute walk from Leeds railway station
Diversity and Inclusion
Conduent is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, gender identity, sexual orientation, disability, or veteran status. Reasonable accommodations are available for candidates with disabilities during the application process.
Application Process
To apply, you must create an account on Indeed before continuing to the company’s website. Applicants will be assessed based on communication skills, adaptability, and customer service orientation.
Join Our Official Channels for more Jobs & Scholarship
No comment's at the moment!, Be the first to post a comment.
#J-18808-Ljbffr