Job Summary
We are seeking a dedicated and knowledgeable Service Advisor to join our team. The ideal candidate will be the first point of contact for customers, providing exceptional customer service while effectively managing their needs. You will play a crucial role in upselling services and products, ensuring that customers receive the best solutions for their vehicle maintenance and repair needs.
Duties
* Greet customers warmly and assess their service requirements.
* Provide detailed explanations of services and repairs needed, ensuring customers understand the process.
* Upsell additional services and products based on customer needs and vehicle condition.
* Maintain accurate records of customer interactions, service history, and transactions.
* Handle cash transactions securely and efficiently.
* Collaborate with technicians to ensure timely service delivery and customer satisfaction.
* Stay updated on product knowledge, industry trends, and company policies.
Requirements
* Proven experience in a customer service role, preferably within the automotive industry.
* Strong mechanical knowledge to effectively communicate with both customers and technicians.
* Excellent upselling skills to promote additional services and products.
* Proficient in cash handling procedures.
* Exceptional communication skills with a focus on customer satisfaction.
* Ability to work in a fast-paced environment while maintaining attention to detail.
* A proactive approach to problem-solving and conflict resolution.
* A valid driving licence is preferred.
If you are passionate about delivering outstanding customer service and have the skills necessary to thrive as a Service Advisor, we encourage you to apply. Join our team and contribute to creating an exceptional experience for our valued customers.
Job Type: Full-time
Pay: £29,500.00-£31,000.00 per year
Benefits:
* Company pension
* Employee discount
* On-site parking
Work Location: In person