What is the job role?
As a Regulatory Technical Support Assistant, you will provide administrative support to the Building Control Team to ensure the effective delivery of a high-quality Regulatory Services customer service.
Your typical week will involve:
1. Dealing with enquiries, through varying mediums, ensuring that, where possible, they are resolved at first contact, or that messages are passed on to the relevant person for action; seeking to resolve queries and using judgement as to when to pass on more complex issues.
2. Undertaking data input and document production using the range of systems in use within the Regulation service.
3. Maintaining computerised systems, retrieving information as requested, and ensuring that information is kept up to date, including creation of databases and spreadsheets as appropriate and provision of information and reports as required.
4. Ensure the timely delivery of a variety of actions throughout the Apprenticeship Lifecyle.
You will undertake the Level 3 Business Administrator. Further information for this apprenticeship can be found on:.
This apprenticeship role is a fixed-term contract of 21 months, in line with the duration of the apprenticeship training.
All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.
Who are we looking for?
The Building Control team are passionate about supporting our businesses in the city to ensure the safety of the public, visitors, workers and residents of Coventry.
We are looking for someone who:
5. Has knowledge of IT packages and systems to support ongoing office activity and of specialised systems that support technical activity.
6. Has excellent organisational skills and the ability to prioritise own workload to meet deadlines.
7. Has good communication and interpersonal skills, both writing and verbal, to deal with members of the public and establish rapport with colleagues and team members.
8. Can demonstrate a flexible approach to work patterns and systems and work effectively as part of a team or on own initiative.
9. Able to deal with a wide range of customers to handle and resolve enquiries.
When applying for this position, you will be asked to write a personal statement explaining your suitability for the post. When writing your personal statement, please ensure you cover all of the bullet points listed above.
Closing date: 23/11/
Pre-interview and assessment* date : 03/12/ 13:00-15:00 Face to Face
Interview date(s) (Via Microsoft Teams): 10/12/
* The pre-interview is a short session to give the candidates further details of the apprenticeship role and to help them understand what to expect from and how to prepare for the final interview. You will also complete a short diagnostic assessment to check the level of Maths and English that they are currently working at and identify any support they may require.
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Address: 1 Bull Yard, Coventry, CV1 1LH
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About Coventry
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.