Standard Bank Offshore is the offshore arm of the Standard Bank Group, a leading Africa focused financial services group, and an innovative player on the global stage. Our international Banking, Lending, Investment, Fiduciary and Wealth Management services offers a variety of career‑enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals.
Our clients range from individuals to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa and SBO is perfectly positioned to support the growth of our organisation from our office in the Isle of Man, Jersey, London, MAUs and South Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
NOTE
Role is not open to Relocation or Sponsorship. Isle of Man residents are eligible to apply.
To drive growth via the Employee Value Banking (EVB) proposition for consumer clients by identifying their financial/transactional needs and recommending suitable solutions.
Minimum Qualification
* First Degree in Business Commerce
Experience Required
* 5 - 7 years experience in Personal and Private Banking
* Experience in the design and development of client value propositions. Experience within CHNW/Business Clients distribution environment. Experience in the application of data management, advanced analytics, business intelligence and quantitative techniques.
Key Outputs
* Ensures a consistent understanding of EVB across the bank (including segments, client solutions and corporate functions); Represents EVB at relevant internal and external forums with the necessary decision mandate.
* Acts as single point of contact for EVB across all segments; Manages stakeholder engagements to ensure delivery within SLA; Ensures EVB processes are in support of a consistent and excellent client experience.
* Drives positive client experience through implementing client feedback surveys; Creates models to ensure EVB clients can be measured across all channels (depending on which channel the client interacts with).
* Drives continuous improvement based on client value, service model, process improvements and sensing capability.
* Together with Marketing develop appropriate take to market strategies and initiatives (e.g., campaign management), client-based campaigns, adoption of key projects and initiatives.
Behavioural Competencies
* Convincing People
* Developing Expertise
* Developing Strategies
* Exploring Possibilities
* Interacting with People
Technical Competencies
* Financial Acumen
* Interpreting Financial Statements
* Product Knowledge (Consumer Banking)
* Written Communication
* Business Acumen (P&C)
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