Job Summary
The individual will play a key role in delivering a high quality service at Velindre Cancer Centre. The post holder will work within the Outpatient Service Appointment Booking Team ensuring that all outpatient activity is managed accurately and in a timely manner to support and manage the patient pathway in line with clinical instruction and departmental processes.
Main Duties
* Book, process and monitor outpatient activity, including new patient, follow‑up and pre‑treatment appointments.
* Coordinate the scheduling of blood tests and other investigations as per clinical request.
* Self‑manage workload, prioritise tasks and work independently with minimal supervision.
* Provide excellent verbal communication skills, especially in patient telephone consultations.
* Welsh language skills desirable; English or Welsh applicants equally welcome.
* Ensure accurate booking, correct slot allocation and prompt dispatch of appointment letters and information booklets.
* Handle telephone calls regarding appointments, complaints and concerns; respond to unhappy patients and manage rescheduling.
* Maintain attention to detail and confidentiality at all times.
About the Trust
Velindre University NHS Trust provides specialist services across Wales, including the cutting‑edge Velindre Cancer Centre and award‑winning Welsh Blood Service. The Trust also hosts NHS Wales Shared Services Partnership and Health Technology Wales.
Details
* Band: 4
* Salary: £27,898 to £30,615 per annum (pro rota)
* Contract: Permanent
* Working pattern: Part‑time
* Location: Velindre Cancer Centre, Velindre Road, Whitchurch, Cardiff, CF14 2TL
* Reference number: 120-AC830-1025
Qualifications & Experience
* HNC/HND/Diploma level standard of education.
* Good knowledge of outpatient pathways and activity classification.
* Experience with NHS Wales Patient Administration Systems.
* Experience of Data Protection and Confidentiality.
* Proven interpersonal and communication skills.
* Excellent telephone and customer care skills.
* Welsh language skills (levels 1–5) desirable.
Personal Skills
* Effective prioritisation ability.
* Good organisational skills.
* Strong written and verbal communication.
* Welsh language skills desirable.
Disclosure & Sponsorship
* Provides Disclosure and Barring Service check.
* Skilled worker sponsorship considered.
* Further details on immigration and sponsorship are available on the Trust website.
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