Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences!
Job Summary
Park Holidays is seeking a Receptionist with excellent communication skills and a proven ability to provide outstanding customer service in a fast-paced environment. As the first point of contact for our guests, you’ll play a key role in delivering outstanding customer service and creating a warm, memorable experience for every visitor.
Job Duties
* Meet and greet holiday guests as the first point of contact for the park.
* Carry out administration duties on Park Vision as agreed with the Holiday Sales Manager.
* Provide an information service on all park activities, facilities and local services and attractions.
* Provide an efficient reservations service to all resident guests.
* Book guests on arrival in a courteous manner and relay any relevant information regarding the Park's facilities to them.
* Efficiently operate the Park telephone system.
* Complete all Welcome Packs with corresponding programs, membership cards etc.
* Issue and control all keys to guest accommodation.
* Operate the Park mobile radio system.
* Take payment for holidays or caravan owners' accounts and issue receipts.
* Ensure the office and reception are always clean.
* Open and process post as required.
* Make outgoing sales calls - upselling extended stays and upgrades.
* Contact hire fleet guests via telephone to chase for the booking payment as per the Company agreement.
Requirements
* Strong communication and interpersonal skills
* A passion for customer service and a friendly, approachable manner
* Good organisational skills and attention to detail
* Ability to work independently and as part of a team
* Previous reception or front-of-house experience is desirable but not essential
* This role is subject to a Basic Disclosure and Barring Service (DBS) check.
At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart.
We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.
Employee Benefits at Park Holidays UK include:
* Generous discount on holidays across our parks
* Discount at all restaurants on park for you and your family
* Life Insurance coverage, including a 24/7 digital GP and funeral concierge service for you and your family.
* Free premium eye test voucher
* Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.
* Discounted gym memberships
* Employee referral scheme
* Sales referral scheme
* Free expert mortgage advice
* Company pension scheme
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