Are you well organised?
Can you communicate effectively?
Would you like to work for a growing, market leading business?
If you have answered 'Yes!', then Newton Property Management have an exciting new opportunity within our Aberdeen office.
We're looking to recruit a well organised, forward-thinking Administration Assistant, to add to our growing Property Management department. This role within the Newton Property Management team, presents an opportunity to join our vibrant and dynamic business.
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Role:
Reporting to an Associate Director, this position has responsibility for supporting a team of property managers and their portfolios with the co-ordination and management of associated administration tasks. This includes responsibility for delivering a best-in-class customer service delivery model, whilst adhering to the ‘Newton Way’ customer excellence charter.
Main responsibilities:
1.Customer Experience/Engagement:
* Responsible for the delivery of the ‘Newton Way’ customer excellence charter
* Building and maintaining relationships with both customers and contractors
* Responsible for processing and distributing regular customer communications
2.Administration co-ordination:
* Responsible for instructing and monitoring contractor maintenance tasks on behalf of property managers
* Responsible for the management, movement and recording of property keys
* Assist property managers with administration elements of customer insurance claims
* Assisting with the preparation and distribution of quarterly customer invoices
* Responsible for processing property sales
3.Record keeping:
* Ensuring customer records are kept accurately and up to date
* Monitoring and maintaining both personal and shared mailboxes
4.KPI’s:
* Customer satisfaction (complaints % and survey/interviews)
* Customer response times (% delivery vs target)
Specific skills, capabilities & requirements:
* Previous experience in a customer service-based role
* Strong communicator
* Ability to work well as part of a team
* Proficient using Office 365
* Ability to work to targets
* Works well under pressure
* Previous experience using a CRM based system is preferable, but not essential