Overview
Proud to serve. Proud to providing access to justice through the Welsh language. The Admin Officers in the Welsh Language Unit play a critical role, providing excellent administrative support and customer service to court users and management.
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users by providing a Welsh language service within HMCTS, where people and businesses access potentially life-changing justice. We\'re looking for individuals who are committed to public service and making a difference in people\'s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
Working as part of our Welsh Language Unit you will contribute to the overall operational, performance and service standard targets across your area of work. You will help provide a Welsh telephony service to those who want to deal with us in the Welsh language, help provide a Welsh language web-chat facility and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users and the legal profession.
You will be adaptable, able to multi-task and effectively carry out a variety of duties, which will include:
* Dealing with telephone enquiries across a range of jurisdictions
* Provide a Welsh language web-chat facility
* Keep statistics on the use of Welsh language across our services
* Dealing with general administrative duties as required including the processing of invoices
* Assist with Welsh language/bilingual form design work
* Log all work related activity on the Welsh Language Unit\'s workflow database
* Communicating with the Public, Court and Tribunal Users and Representatives of other Agencies and Organisations, Skilled Worker Visa
From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you are looking to apply for a Skilled Worker Visa for the first time. The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.
Security and nationality
Security: Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard checks.
Nationality requirements: This job is broadly open to the following groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Person specification
* Friendly and approachable manner with excellent customer service skills.
* Ability to multitask, whilst working in a fast-paced environment.
* Good written and verbal communication skills.
* IT proficient with the ability to learn and adapt to different technologies and software packages.
* Excellent organisational skills.
Working patterns, location and hours
The Welsh Language Unit work in a hybrid manner with 60% of the working weeks spent in the court/office location. Standard full time working hours are 37 hours per week. Part-time working of 4 days a week can be considered together with flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ\'s Flexible Working policy.
As the Welsh Language Unit is based in Caernarfon and if the successful applicant is based at any of the other locations mentioned, then there will be an expectation to travel to Caernarfon from time to time for training and team interaction. Due to business needs the minimum part time hours we can offer any part time request is 30 hours per week, over 4 days. The jobholder must be able to fulfil all spoken/written aspects of the role with confidence in English and Welsh, i.e. the candidate must be able to write short sentences in Welsh for purposes of providing a webchat functionality using the scripts provided. The interview will be conducted in Welsh.
How to apply and additional information
Alongside your salary of £25,582, HM Courts and Tribunals Service contributes £7,411 towards you being a member of the Civil Service Defined Benefit Pension scheme. Benefits include access to learning and development, flexible working options, inclusive culture, Civil Service pension with an employer contribution, annual leave, public holidays, season ticket advance, and more. For more information about the recruitment process, benefits and allowances and answers to general queries, please visit the Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
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