We are looking for 3 experienced Claims Handlers to join our Marsh Claims Team initially on 12 Month Fixed Term contracts. These roles will be based in the Glasgow office. This is a hybrid role that requires working at least three days a week in the office.
The main focus of this role is to proactively manage a varied portfolio of claims ensuring service delivery is in line with client expectations. The job holder will be expected to conclude matters in an efficient and professional manner whilst ensuring all parties are kept fully appraised throughout the claims process. The ability to communicate effectively with various stakeholders is essential.
Responsibilities
* Proactively manage an allocated caseload of claims.
* Ensure all Client requests and queries are dealt with promptly and accurately.
* Gather all relevant claims information & documentation.
* Provide claims advice to clients managing expectations and ensuring that they are kept informed and advised of all necessary developments.
* Action all new claims & report to the relevant insurers within applicable SLAs & KPIs.
* Effectively communicate with all key stakeholders attending internal meetings representing claims.
* Build and manage effective internal and external relationships with all involved parties.
* Ensure all files are maintained and data capture accurate and up to date.
* Produce claims reports as required.
* Ensure all regulatory process requirements are adhered to.
* Process DA claims in accordance with scheme requirements.
* Ensure claims are accurately reserved.
Qualifications
* Claims experience such as Liability/Property/Casualty.
* Effective communication & negotiation skills.
* Problem solving and open mindset.
* Ability to influence and build relationships.
* Agility for working in a continuous improvement environment.
* Ability to prioritise and organise own workload.
Bonus Eligibility
* Any other commercial claims experience.
Benefits & Opportunities
* We help you be your best through professional development opportunities, interesting work and supportive leaders.
* We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
* Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.
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