Description
Are you confident on the phone, great at handling rejection, and ready to help people take action for their health?
We’re looking for driven, resilient communicators to join our Patient Support Hub as part of a high-performing outbound calling team.
In this role, you’ll speak directly with NHS patients who need vital health reviews — and your job is to persuade them to book an appointment that could improve or even save their life. You’ll make hundreds of calls per week, overcome objections, and use your people skills to turn patient hesitation into action.
This is a high-energy calling role where your success will be dictated by your ability to connect, convince, and keep pushing when faced with rejection. If you’ve done call centre sales, door-to-door, or street fundraising, you’ll know the feeling — and if you thrive in that kind of challenge, we want you.
Key Responsibilities
Make 150+ outbound calls per day to patients due clinical reviews or health interventions.
Hit daily, weekly, and monthly booking targets
Engage, educate, and persuade patients to book appointments.
Handle objections professionally—patients may have been contacted multiple times already.
Explain health benefits and address concerns to encourage attendance.
Track your performance and take part in team coaching to improve your close rate
Track call outcomes and maintain accurate patient records using our systems.
Skills, Knowledge and Expertise
(Required):
Motivated by KPIs - Driven to hit your personal and team targets
Exceptional communication skills – Ability to build rapport, educate and persuade hesitant or sceptical patients.
Resilience and determination – You’ll face a lot of rejection, so the ability to bounce back quickly from a “no” and stay motivated throughout the day is key to your success.
Quick learner – You’ll cover multiple clinical areas, so the ability to learn and apply medical terminology is key (training provided).
Fluent in English with strong computer skills – Experience using CRM systems is a plus.
(Highly Desirable)
Experience in outbound calling, telesales, door-to-door, or fundraising — You’re confident talking to strangers and love a challenge.
Benefits
You’ll be working in a fast-paced, target-driven environment with great opportunities for progression, and the chance to shape a growing service.
A base salary of £24,000, with the opportunity to increase your earnings to a total of £31,000 per year through performance-based monthly commission and an end-of-year bonus.
Penrose Health | London is a brand that is dedicated to providing the best healthcare services to its patients. Our mission is to deliver top-quality care to all of our patients, and we strive to achieve this through various means. Firstly, we have created a highly skilled team of dedicated clinicians and non-clinicians who are available to look after our entire patient population. We also prioritize the establishment of a large, diverse, and permanent workforce within a healthy working environment, ensuring stability, growth, and continuity of care. We work closely with our partners at the CCG, Federations, and neighboring practices to ensure that our patients have access to a full range of essential and additional services. Moreover, we prioritize efficiency and effectiveness through the implementation of robust systems and processes. Our focus on maintaining strong governance ensures consistently high clinical standards across the board. We are proud to serve over 70,000 patients across 8 sites in South East London with the help of our dedicated team of over 170 employees. Our commitment to excellence is reflected in our Good rating by the Care Quality Commission and our high ratings on both NHS.UK and Google. Visit us at our conveniently located headquarters at 3 Kingfisher Square, London, England, SE8 5DA, United Kingdom, or reach out to us at hello@penrosehealth.co.uk. We value your privacy and adhere to the GDPR guidelines. Learn more about our career opportunities and our commitment to privacy through our website. Discover the Penrose Health experience today! © Copyright Penrose Health 2021. Hours of operation can be found on our website.