Customer Service Advisor - Inbound Contact Centre (Hybrid) Location: Ringwood (Hybrid working available after training) Salary: £12.30 per hour (standard hours) | £14.55 per hour (Out of Hours: 10pm-8am) - paid weekly, every Friday Shifts: Rotating - 8:00am-4:30pm | 9:30am-6:00pm | 3:30pm-10:00pm | 10:00pm-8:00am (OOH) Contract: Full time, Temp to Perm Start Date: 1st July 2025 Join a Team That Delivers 100% Happiness! We're looking for enthusiastic and customer-focused individuals to join our vibrant Contact Centre team. If you're passionate about delivering exceptional service and love the idea of helping customers while working in a fun, fast-paced environment-this is the role for you! What You'll Be Doing: * Handling inbound customer queries via phone, email, and other channels * Processing new orders and providing outstanding customer service * Using your sales skills to upsell and cross-sell a wide range of products * Managing back-office tasks including email correspondence * Ensuring one-call resolution by being fully trained across all service areas * Collaborating with internal teams to resolve customer issues * Maintaining accurate records and updating customer information * Embracing our values of respect, equality, and world-class service What We're Looking For: * Confident communicator with a professional telephone manner * Strong written communication and attention to detail * Natural rapport-builder with a proactive, caring attitude * Comfortable using IT systems and CRM tools * Reliable, punctual, and thrives in a target-driven environment Why Join Us? * Hybrid working after training * Fun, sociable team culture * Free on-site parking * 50% discount on More bus tickets * Eye care vouchers & discounted gym membership * Incentives, prizes, and recognition schemes * Career development through apprenticeships and progression pathways * 'Recommend a Friend' bonus scheme Training & Development: You'll receive full training and ongoing support, including a comprehensive induction covering systems, soft skills, and compliance. We're committed to your growth and offer opportunities to take on more responsibility-with salary increases to match. CCNorthWest Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people. ADZN1_UKTJ