Supporter Development Manager
We have an excellent opportunity for a flexible and professional individual with outstanding communication and interpersonal skills to join the dedicated Fundraising Department as Supporter Development Manager.
Position: Supporter Development Manager
Location: Sidmouth/Devon (onsite attendance currently anticipated to be a minimum of 2 days per month)
Hours: 35 hours per week, 08.30-16.30, Monday-Friday
Salary: £43,309 per annum
Contract: Maternity cover contract starting on 2 February 2026 until 1 April 2027
Closing Date: Sunday 16 November 2025
About the Role
As Supporter Development Manager, you will provide leadership to the Supporter Development side of the Individual Giving Team, successfully delivering supporter development activity in line with agreed annual targets and our Fundraising Strategy. You will work with the Head of Individual Giving to evolve and continuously improve the supporter journey activity, bringing an integrated, cross-departmental approach to deliver the most donor-centric activity, continuously evaluating performance to ensure lifetime value (LTV) optimisation.
Key responsibilities include:
Working in partnership with internal stakeholders to deliver the Individual Giving annual roadmap.
Delivering, evaluating and improving integrated donor journeys across online, post, social and other channels as required.
Managing the Supporter Development annual income and expenditure budgets.
With the Head of Individual Giving, monitoring and reporting on the targets and KPIs of Supporter Development activity.
Proactively identifying and delivering new fundraising and income growth opportunities within Supporter Development.
Working closely with internal teams across the charity to analyse activity performance, audience behaviours and learnings to shape future campaigns.
Leading, training, coaching, and mentoring the Supporter Development Team, upskilling their knowledge and experience within key areas of delivery.
About You
We are looking for someone with experience of managing, growing, and delivering multi-channel and multi-product supporter development programmes.
You will also have:
Working experience of several of the following areas: raffles, lottery, sponsorship, regular giving, reactivation, consent management, gift aid and cash giving (appeals).
Experience of delivering complex donor-centric supporter journeys using a test and learn framework and LTV modelling.
A track record of leading, motivating, and inspiring marketing teams, together with proven line management experience.
Advanced and contemporary direct marketing knowledge, together with experience of managing and reforecasting multimillion pound direct marketing budgets.
Experience of conducting effective direct marketing analysis to support and enhance the performance of channels, products, and specific appeals.
Excellent communication and negotiation skills.
As this role may/will involve occasional travel to different sites and external suppliers, a full, valid UK driving licence is required.
As part of the process, you will be asked to upload your CV and Cover Letter once you click to apply.
Benefits include:
Competitive pension.
Life assurance
Healthshield.
31 days holiday (including Bank holidays), rising to 34 will each full year of service.
Wellbeing team.
Recorded Pilates and Yoga classes.
Long service awards.
Healthshield plan
Free parking.
Subsidised restaurant and shop.
About the Organisation
The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.
The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.
You may also have experience in areas such as Supporter Care, Supporter Development, Supporter Engagement, Fundraising, Supporter Care Manager, Supporter Development Manager, Supporter Engagement Manager, Fundraising Manager, Supporter Care Officer, Supporter Development Officer, Supporter Engagement Officer, Fundraising Officer, Individual Giving Officer, Individual Giving Manager, Marketing, Communications. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation