Job Description:
The Role:
An internal role liaising between our customers and installation teams to arrange the manufacture and installation of curtains, cushions and other soft furnishings. This role demands a keen eye for detail, exceptional organisational skills, and a dedication to customer service excellence.
About Us:
At Furncare, we take pride in delivering high-quality products and exceptional service to our customers. As we continue to grow, we’re looking for a proactive and organised Curtain & Soft Furnishings Co-ordinator to join our team and provide vital support and technical advice to our sales team and customers for this specific area.
Key Responsibilities:
- All incoming and outgoing communications with customers in relation to window furnishings (Email & Phone).
- Gathering specific information in relation to window furnishings.
- Liaise with purchasing team to confirm all details for manufacture of window dressings.
- Work with logistics and installation team to oversee schedule management for curtains fitters & installers.
- Arrange and schedule site surveys as required with Project Manager.
- Invoice and query resolution in relation to window furnishings.
- Preparing quotes and processing orders.
- Providing support and feedback on product related issues.
- Liaising with internal departments to ensure a seamless sales process.
- Taking initiative to resolve queries and support the team in day-to-day tasks.
- Help manage & monitor sales inbox as required.
- Deal with and manage all admin created from sales orders relating to window furnishings.
Qualifications:
* Minimum of 2 years experience in similar window/soft furnishings role.
* In-depth knowledge of curtain design, construction, and installation.
* Strong problem-solving skills with the ability to work under pressure.
* Excellent organisational skills with attention to detail.
* Ability to work collaboratively within a team environment while also being self-motivated.
If you are passionate about curtains and coordination, we encourage you to apply for this exciting opportunity to contribute to our team while developing your skills in a supportive environment.
Job Types: Full-time, Permanent
Benefits:
* Company pension
* On-site parking
Experience:
* Curtain and window furnishings: 2 years (required)
Work Location: In person