FAIRFIELD PARK HEALTH CENTRE
JOB DESCRIPTION & PERSON SPECIFICATION
JOB TITLE: MEDICAL RECEPTIONIST & CALL HANDLER
REPORTING TO: OPERATIONS MANAGER
Job Summary:
An opportunity has arisen within our reception team for a team player with a 'can do' attitude who thrives working in a busy, demanding and ever-changing customer service environment. The majority of the work will be telephone based which requires a skill set to efficiently deal with high call volumes whilst maintaining a pleasant and caring manner.
In addition you will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors arriving at the practice. The work pattern is part time Monday to Friday and some Saturdays. Flexibility to cover additional shifts due to annual leave, training and sickness is an essential requirement of this role. Previous call centre experience is desirable.
The annual leave entitlement is five weeks plus bank holidays (pro-rated for part time staff) and staff have access to the NHS pension scheme.
Key Areas of Responsibility:
* Ensure a professional and efficient reception service is provided to patients and other visitors
* Deal with general enquiries and explain practice procedures where required
* Make new and follow-up appointments
* Communicate test results in an accurate manner
* Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
* Enter patient information on to the practice clinical system as required
* Process prescriptions and deal with enquiries
* Receive payment for non-NHS services provided
* Open and distribute practice mail
* Keep waiting area tidy and ensure information is up to date
* General administrative duties
* Undertake a share of communal duties and any other additional duties appropriate to the post as requested by the Office Manager, Practice Manager or Partners
Part-time/Full time hours: Min 20 per week
Salary dependent on experience
Offers of employment subject to satisfactory references
Work remotely
* No
Job Types: Full-time, Part-time
Pay: From £12.21 per hour
Benefits:
* Company pension
Work Location: In person