Unlock the opportunity to lead and shape our modern digital workplace as our new Technical Solutions Lead. We need a Microsoft 365 expert who can champion our evolution into a secure, streamlined, and highly collaborative cloud workspace. In this role, you’ll spearhead the adoption, governance, and enhancement of M365 services—including Azure AD, OneDrive, Power Automate, Co-Pilot, Intune, Exchange Online, SharePoint, and Teams—ensuring we use these platforms to their fullest potential. You’ll guide the Technical Solutions team, solve complex technical challenges, and drive automation, resilience, and user experience improvements across the organisation. If you’re passionate about modern management, identity, security, and turning Microsoft 365 capability into real‑world value, this is your chance to make a defining impact and lead our evolution into a truly cloud‑first future.
Click here to view the job description to find out more and apply today.
Click here to view The Society Benefits.
Salary and working hours
Starting salary £53,000.00 per annum
Monday to Friday 8:45am - 5:00pm (36.25 hours per week) and out of hours support
Hybrid working, two days per week from our Head Office (Cambridge)
Day-to-day responsibilities
* Team Leadership – Lead a team of 3 Technical Solutions Engineers, managing workload, coaching, 1:1s and performance reviews. Act as the team’s escalation point and ensure effective prioritisation of incidents, service requests and change
* Third‑Line Support – Provide advanced technical support for all Society systems, resolving complex incidents independently or with the wider IT team, and coordinating with third‑party partners when required
* Infrastructure Management – Configure, maintain and administer on‑premises and cloud infrastructure, including virtual platforms, SAN storage, networks, payment systems, unified communications, Azure AD, Intune and other M365 services. Ensure high availability, performance and security
* Technology Roadmap – Work with stakeholders and partners to shape future technology plans. Identify and recommend solutions aligned with the Society’s IT strategy, and support design and implementation of approved changes
* Operational Resilience – Carry out activities to meet resilience requirements, such as backups, replication checks, resilience testing and disaster recovery exercises. Document outcomes and follow up on issues
* Security Management – Monitor and maintain security tools, manage patching cycles and remediate vulnerabilities identified through scans, penetration tests or audits. Support evaluation and configuration of new cyber‑security solutions
* Change Control – Ensure all changes follow established change management processes, including impact assessments, risk evaluations and appropriate testing
* Documentation & Knowledge Sharing – Produce and maintain high‑quality technical documentation and support guides. Share knowledge to support cross‑skilling and quicker issue resolution
* Out‑of‑Hours Support – Participate in the on‑call rota and perform out‑of‑hours maintenance and updates to maintain service availability
Come and join a thriving independent mutual, where your contribution will help our customers.
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