The role of Customer Lettings Coordinator will include:
1. Managing, monitoring, and driving void KPI performance for vacant stock, re-let days, and void loss.
2. Turning around voids from notice to let and addressing hard-to-let or low demand voids.
3. Accurate data recording and management in line with business requirements, processes, and procedures.
4. Risk management regarding the safety of residents and staff, ensuring correct verification for applicants.
5. Dealing with legal compliance and financial loss for extended void periods.
6. Providing high-quality customer service to residents, customers, partners, and internal staff.
7. Administrative tasks to assist in maintaining a local authority housing register or choice-based lettings scheme.
Skills and experiences:
1. Working to tight performance targets and deadlines.
2. Ability to use your own initiative whilst also working as part of a team.
3. Excellent communication skills, allowing you to negotiate, present, and build positive relationships.
4. Strong IT and database skills (e.g., Outlook and Microsoft Office packages).
5. Ability to plan, organise, and prioritise workload effectively.
6. Excellent accuracy levels with high attention to detail.
Why work for us?
We are a not-for-profit housing association, owning and managing around 125,000 homes. We foster a diverse and inclusive culture and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health, and offers flexibility:
* 25 days annual leave
* A pension scheme with employer contributions from Sanctuary
* Life Assurance
* Employee Advice Service including counselling
* Cycle to Work scheme
* Voluntary health plans
* Employee discounts
* Wellbeing support and tools
* Employee recognition scheme
* Employee Networks, supporting inclusion and colleague support
* £30,517 per annum (rising to £32,123 after 12 months, subject to performance)
View the job profile (if the link is unavailable, please visit the Sanctuary careers website).
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Created on 16/07/2025 by TN United Kingdom
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